# Fedex misplaced my package How do I get another?

**URL:** <https://community.anovaculinary.com/t/fedex-misplaced-my-package-how-do-i-get-another/314>\
**Category:** Anova Support\
**Created:** [January 28, 2015, 8:55pm UTC](https://community.anovaculinary.com/t/fedex-misplaced-my-package-how-do-i-get-another/314 "2015-01-28T20:55:01Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![sylent316](https://avatars.discourse-cdn.com/v4/letter/s/85e7bf/32.png) [@sylent316](https://community.anovaculinary.com/u/sylent316)\
**Post date:** [January 28, 2015, 8:55pm UTC](https://community.anovaculinary.com/t/fedex-misplaced-my-package-how-do-i-get-another/314/1 "2015-01-28T20:55:01Z")

</div>

Fedex has seem to misplace my package and I have not been able to get in contact with customer service yet.I had never received it and have called fedex and they gave me a case numer and they have told me me to get in contact with anova to get a new one shipped out. How do i get in contact with someone to ship me a new anova?

---

<div class="post-metadata">

**Author:** ![jordan](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/jordan/32/532_2.png) [@jordan](https://community.anovaculinary.com/u/jordan)\
**Post date:** [January 29, 2015, 8:00pm UTC](https://community.anovaculinary.com/t/fedex-misplaced-my-package-how-do-i-get-another/314/2 "2015-01-29T20:00:03Z")

</div>

@sylent316 We’re so sorry for the trouble, our team is working to resolve the issue as soon as possible. We’ll provide you with updates through your support ticket but please feel free to reach out here with any additional questions or concerns. Thanks!