# Has Anova gone bankrupt? Support non existant... **URL:** \ **Category:** Anova Support\ **Created:** [May 24, 2024, 11:59am UTC](https://community.anovaculinary.com/t/has-anova-gone-bankrupt-support-non-existant/33072 "2024-05-24T11:59:22Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![Prime-Omega](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/prime-omega/32/8068_2.png) [@Prime-Omega](https://community.anovaculinary.com/u/Prime-Omega)\ **Post date:** [May 24, 2024, 11:59am UTC](https://community.anovaculinary.com/t/has-anova-gone-bankrupt-support-non-existant/33072/1 "2024-05-24T11:59:22Z")
Last year in December 2023, I ordered an Anova Precision Cooker 3.0 together with some accessoires like the Anova Precision Cooker Base. Once I received everything, I noticed the cooker base did not fit on my Precision Cooker 3.0 so I logged a support case. To be honest, I thought it was simply because it wasn’t compatible with the 3.0 cooker despite Anova advertising the base on the 3.0 cooker product page. Anyway I logged a support case and after a tediously long process of 2 months, support told me the base should be compatible and they would ship me an RMA. I found this a bit weird because the base itself did not seem to be damaged at all. Anyway this was somewhere early February 2024. After a few weeks I still hadn’t received anything or any shipping confirmation so I asked for an update. Unfortunately Anova has just been ignoring me ever since, I have sent numerous replies asking for an update, nothing at all. I also tried contacting their [info@annovaculinary.com](mailto:info@annovaculinary.com) mailbox instead, also no reply. Hence why I am now giving the community board a shot. Does anyone know how I can get in touch with Anova? This has literally been the worst customer support I have ever received, it’s been 6 months and I still do not have a solution. Support case # is 893308 in case anyone from Anova is reading this. ---
**Author:** ![MrGus](https://avatars.discourse-cdn.com/v4/letter/m/b9bd4f/32.png) [@MrGus](https://community.anovaculinary.com/u/MrGus)\ **Post date:** [May 25, 2024, 11:39am UTC](https://community.anovaculinary.com/t/has-anova-gone-bankrupt-support-non-existant/33072/2 "2024-05-25T11:39:36Z")
Anova don’t read $hit here! …however you can use the little orange chat box to the right hand side of a computer screen to kickstart chat, at that point I would simply ask for the organ grinder NOT the monkey… by that I mean ask for an explanation & resolution from the CS MANAGER > **[About Us](https://anovaculinary.com/pages/about)** > > We’re an extremely passionate team that’s using science and technology to make it easy and affordable to cook like a pro. So… Bill, AND Harry (harry is new) Or take the names off that page & send emails to them to @anovaculinary & just say that Anova sitting on a problem for months means you wish to escalate the complaint because it is poor c.s. ---
**Author:** ![Prime-Omega](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/prime-omega/32/8068_2.png) [@Prime-Omega](https://community.anovaculinary.com/u/Prime-Omega)\ **Post date:** [May 30, 2024, 5:20am UTC](https://community.anovaculinary.com/t/has-anova-gone-bankrupt-support-non-existant/33072/3 "2024-05-30T05:20:29Z")
Tried it yesterday but Anova doesn’t read the orange chat box either. Texted them but got no reply whatsoever. I’m really starting to think they have gone bankrupt. ---
**Author:** ![MrGus](https://avatars.discourse-cdn.com/v4/letter/m/b9bd4f/32.png) [@MrGus](https://community.anovaculinary.com/u/MrGus)\ **Post date:** [May 30, 2024, 11:23am UTC](https://community.anovaculinary.com/t/has-anova-gone-bankrupt-support-non-existant/33072/4 "2024-05-30T11:23:08Z")
Sometimes takes several days… (yeah, really) Have you rung them using a real voice on a real phone as per the old days? ### Address Anova Culinary, Inc. 180 Steuart Street #192843 San Francisco, CA 94105 P: 855.421.8282 ---
**Author:** ![MrGus](https://avatars.discourse-cdn.com/v4/letter/m/b9bd4f/32.png) [@MrGus](https://community.anovaculinary.com/u/MrGus)\ **Post date:** [May 30, 2024, 2:47pm UTC](https://community.anovaculinary.com/t/has-anova-gone-bankrupt-support-non-existant/33072/5 "2024-05-30T14:47:46Z")
I got through via the orange button, highlighting this thread (Kristoffer picked it up) Hopefully they are now back on the case. ---
**Author:** ![MrGus](https://avatars.discourse-cdn.com/v4/letter/m/b9bd4f/32.png) [@MrGus](https://community.anovaculinary.com/u/MrGus)\ **Post date:** [June 10, 2024, 1:11pm UTC](https://community.anovaculinary.com/t/has-anova-gone-bankrupt-support-non-existant/33072/6 "2024-06-10T13:11:59Z")
So, did you follow up, & if so what was the result ??