# Heating Element Not Working

**URL:** <https://community.anovaculinary.com/t/heating-element-not-working/13952>\
**Category:** Anova Support\
**Created:** [April 6, 2018, 8:54pm UTC](https://community.anovaculinary.com/t/heating-element-not-working/13952 "2018-04-06T20:54:25Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![fatboy\_ant](https://avatars.discourse-cdn.com/v4/letter/f/9e8a1a/32.png) [@fatboy\_ant](https://community.anovaculinary.com/u/fatboy_ant)\
**Post date:** [April 6, 2018, 8:54pm UTC](https://community.anovaculinary.com/t/heating-element-not-working/13952/1 "2018-04-06T20:54:25Z")

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Hello,

I bought my APC via kickstarter. It is the 2nd generation. The unit functions, turns on and everything. Water is moving around. But temperature does not raise. Ive read other threads about changing a fuse in the plug, but I don’t see any where there might be a fuse or “sliding” it open. Help! I really like my Original APC. Ive bought 2 more as gifts for friends. Help!

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**Author:** ![AlyssaWOAH](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/alyssawoah/32/2946_2.png) [@AlyssaWOAH](https://community.anovaculinary.com/u/AlyssaWOAH)\
**Post date:** [April 6, 2018, 8:56pm UTC](https://community.anovaculinary.com/t/heating-element-not-working/13952/2 "2018-04-06T20:56:59Z")

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Hey, please reach out to customer support. They’ll be able to figure out what exactly is happening with your unit and take further steps to get this sorted out for you.

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**Author:** ![fatboy\_ant](https://avatars.discourse-cdn.com/v4/letter/f/9e8a1a/32.png) [@fatboy\_ant](https://community.anovaculinary.com/u/fatboy_ant)\
**Post date:** [April 6, 2018, 8:57pm UTC](https://community.anovaculinary.com/t/heating-element-not-working/13952/3 "2018-04-06T20:57:52Z")

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Thank you. I’ve sent a chat message and was asked for an email. Just waiting on reply. Thank you so much.