# Hi!

**URL:** <https://community.anovaculinary.com/t/hi/419>\
**Category:** Anova Support\
**Created:** [April 16, 2015, 4:54pm UTC](https://community.anovaculinary.com/t/hi/419 "2015-04-16T16:54:30Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![rotabarkeep](https://avatars.discourse-cdn.com/v4/letter/r/54ee81/32.png) [@rotabarkeep](https://community.anovaculinary.com/u/rotabarkeep)\
**Post date:** [April 16, 2015, 4:54pm UTC](https://community.anovaculinary.com/t/hi/419/1 "2015-04-16T16:54:30Z")

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Hi !! My name is Lou and we live in Spain. I received my Anova about a month or so aga. I immediately tried it and it worked perfectly. Reached and maintained temp for 4 hours. Today, I used it again and altho desired temp was reached ( albeit with fluctuations ), I noticed the fan wasn´t working. Any suggestions ?? I hesitate to ship it back to have it worked on because of exorbitant postage ( $50.00 or more !! )

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**Author:** ![Bill](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/bill/32/9_2.png) [@Bill](https://community.anovaculinary.com/u/Bill)\
**Post date:** [April 21, 2015, 4:30pm UTC](https://community.anovaculinary.com/t/hi/419/2 "2015-04-21T16:30:10Z")

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Hey @rotabarkeep !

Send us an email to [support@anovaculinary.com](mailto:support@anovaculinary.com) and mention this post in the email and we’ll get you fixed up!