# How to return **URL:** \ **Category:** Anova Precision® Oven\ **Created:** [January 13, 2022, 4:51pm UTC](https://community.anovaculinary.com/t/how-to-return/30112 "2022-01-13T16:51:31Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![akline](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/akline/32/7553_2.png) [@akline](https://community.anovaculinary.com/u/akline)\ **Post date:** [January 13, 2022, 4:51pm UTC](https://community.anovaculinary.com/t/how-to-return/30112/1 "2022-01-13T16:51:31Z")
I was able to get a return label for my defective Anova Precision Oven, but I don’t have the original box and I don’t know how I am supposed to ship this back without a box. A normal cardboard box is not sturdy enough. Anova hasn’t responded to multiple requests (phone, email, chat). I also don’t know if I am supposed to ship back all of the accessories or what. ---
**Author:** ![anovaculinary](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/anovaculinary/32/7315_2.png) [@anovaculinary](https://community.anovaculinary.com/u/anovaculinary)\ **Post date:** [January 13, 2022, 4:54pm UTC](https://community.anovaculinary.com/t/how-to-return/30112/2 "2022-01-13T16:54:51Z")
Hello, Rest assured that customer support will reach out soon. All things that were included in the original packaging should be returned. We will help you out! ---
**Author:** ![akline](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/akline/32/7553_2.png) [@akline](https://community.anovaculinary.com/u/akline)\ **Post date:** [January 13, 2022, 5:03pm UTC](https://community.anovaculinary.com/t/how-to-return/30112/3 "2022-01-13T17:03:39Z")
Anova called me. They told me to “use any box.” But I don’t have any box that will fit the oven and I shouldn’t have to go out and purchase a box to return a defective product. They need to send me the replacement in a box, so I can ship back the defective oven in the box. ---
**Author:** ![anovaculinary](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/anovaculinary/32/7315_2.png) [@anovaculinary](https://community.anovaculinary.com/u/anovaculinary)\ **Post date:** [January 13, 2022, 5:23pm UTC](https://community.anovaculinary.com/t/how-to-return/30112/4 "2022-01-13T17:23:55Z")
I’ve passed this along to the team, expect them to reach out ASAP! ---
**Author:** ![pplwin](https://avatars.discourse-cdn.com/v4/letter/p/9fc29f/32.png) [@pplwin](https://community.anovaculinary.com/u/pplwin)\ **Post date:** [January 13, 2022, 11:24pm UTC](https://community.anovaculinary.com/t/how-to-return/30112/5 "2022-01-13T23:24:15Z")
I fully agree that Anova should send a box. I’m trying to decide if I need to store this huge box in the event my unit fails during the 2 year warranty. BTW, is Anova covering the shipping cost for a warranty return? ---
**Author:** ![JoeInOttawa](https://avatars.discourse-cdn.com/v4/letter/j/47e85d/32.png) [@JoeInOttawa](https://community.anovaculinary.com/u/JoeInOttawa)\ **Post date:** [January 13, 2022, 11:55pm UTC](https://community.anovaculinary.com/t/how-to-return/30112/6 "2022-01-13T23:55:48Z")
> [@akline](#): > > They need to send me the replacement in a box, so I can ship back the defective oven in the box. So it’s not a return, it’s an exchange? I bet they can put a hold on your card and ship you the new unit. They’ve been pretty good to deal with for me in the past, so sit tight, hopefully they’ll make it right. ---
**Author:** ![palo](https://avatars.discourse-cdn.com/v4/letter/p/858c86/32.png) [@palo](https://community.anovaculinary.com/u/palo)\ **Post date:** [January 14, 2022, 1:18am UTC](https://community.anovaculinary.com/t/how-to-return/30112/7 "2022-01-14T01:18:15Z")
Without a proper box and packing materials, what might have been a few dollar refurbishment/repair for them could easily become a major rebuild, assuming the make-do box even survives - all that original Styrofoam is there for a reason p ---
**Author:** ![akline](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/akline/32/7553_2.png) [@akline](https://community.anovaculinary.com/u/akline)\ **Post date:** [January 14, 2022, 1:46pm UTC](https://community.anovaculinary.com/t/how-to-return/30112/8 "2022-01-14T13:46:17Z")
Anova contacted me again and they were understanding and will ship out a replacement so I can reuse the box to send back the old one. Thanks, Anova! ---
**Author:** ![anovaculinary](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/anovaculinary/32/7315_2.png) [@anovaculinary](https://community.anovaculinary.com/u/anovaculinary)\ **Post date:** [January 14, 2022, 4:13pm UTC](https://community.anovaculinary.com/t/how-to-return/30112/9 "2022-01-14T16:13:21Z")
Happy to help! Happy cooking!