# I am SO confused!

**URL:** <https://community.anovaculinary.com/t/i-am-so-confused/15315>\
**Category:** Anova Support\
**Tags:** hardware\
**Created:** [June 26, 2018, 6:34pm UTC](https://community.anovaculinary.com/t/i-am-so-confused/15315 "2018-06-26T18:34:52Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Cjsiegel](https://avatars.discourse-cdn.com/v4/letter/c/74df32/32.png) [@Cjsiegel](https://community.anovaculinary.com/u/Cjsiegel)\
**Post date:** [June 26, 2018, 6:34pm UTC](https://community.anovaculinary.com/t/i-am-so-confused/15315/1 "2018-06-26T18:34:52Z")

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Received my Anova today. Setup was fine. Decided to make glazed carrots. Set it for 183 degrees for one hour. When it reached 149° it began the cooking countdown. I stopped and restarted it. Fine. When it then reached 182.9° it began the cooking process again. But about 1/2 hour later, it reached 183° and started the timing process all over again. What is going on?? Thanks!

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**Author:** ![AlyssaWOAH](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/alyssawoah/32/2946_2.png) [@AlyssaWOAH](https://community.anovaculinary.com/u/AlyssaWOAH)\
**Post date:** [June 26, 2018, 6:39pm UTC](https://community.anovaculinary.com/t/i-am-so-confused/15315/2 "2018-06-26T18:39:20Z")

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So it was the countdown/timer that was acting up? Was this problem from the app?

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**Author:** ![Cjsiegel](https://avatars.discourse-cdn.com/v4/letter/c/74df32/32.png) [@Cjsiegel](https://community.anovaculinary.com/u/Cjsiegel)\
**Post date:** [June 26, 2018, 6:46pm UTC](https://community.anovaculinary.com/t/i-am-so-confused/15315/3 "2018-06-26T18:46:00Z")

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The machine and the app showed the same thing (though the machine doesn’t show the preheat time, of course).

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**Author:** ![AlyssaWOAH](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/alyssawoah/32/2946_2.png) [@AlyssaWOAH](https://community.anovaculinary.com/u/AlyssaWOAH)\
**Post date:** [June 26, 2018, 8:25pm UTC](https://community.anovaculinary.com/t/i-am-so-confused/15315/4 "2018-06-26T20:25:57Z")

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Oh that’s really weird. Can you hit us up at [support@anovaculinary.com](mailto:support@anovaculinary.com) so we can troubleshoot further for you?

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**Author:** ![Cjsiegel](https://avatars.discourse-cdn.com/v4/letter/c/74df32/32.png) [@Cjsiegel](https://community.anovaculinary.com/u/Cjsiegel)\
**Post date:** [June 26, 2018, 9:03pm UTC](https://community.anovaculinary.com/t/i-am-so-confused/15315/5 "2018-06-26T21:03:20Z")

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Will do. Meanwhile, I’m now doing some chicken thighs and it seems to be working perfectly. Will try a few other things before I contact support. Perhaps it was just an initial calibration issue. We’ll see. Thanks!