# I have received the wrong device **URL:** \ **Category:** Anova Support\ **Created:** [December 15, 2016, 1:45pm UTC](https://community.anovaculinary.com/t/i-have-received-the-wrong-device/3051 "2016-12-15T13:45:37Z")\ **Posts on this page:** 19\ **Page:** 2
**Author:** ![storper](https://avatars.discourse-cdn.com/v4/letter/s/9d8465/32.png) [@storper](https://community.anovaculinary.com/u/storper)\ **Post date:** [December 23, 2016, 10:58am UTC](https://community.anovaculinary.com/t/i-have-received-the-wrong-device/3051/21 "2016-12-23T10:58:49Z")
Still waiting for a reply from the support. Sent two emails already and no answers. Order nr #EU120504 ---
**Author:** ![HunterC](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/hunterc/32/878_2.png) [@HunterC](https://community.anovaculinary.com/u/HunterC)\ **Post date:** [December 23, 2016, 3:49pm UTC](https://community.anovaculinary.com/t/i-have-received-the-wrong-device/3051/22 "2016-12-23T15:49:52Z")
Hi @storper! It looks like Marilette just got back to you :), she will take care of you. We are really sorry for the delays in response we have been answering a huge amount of inquiries over the past few weeks and are doing our best to get back to everyone. I assure you we will fix the issue. ---
**Author:** ![k4harvey](https://avatars.discourse-cdn.com/v4/letter/k/ccd318/32.png) [@k4harvey](https://community.anovaculinary.com/u/k4harvey)\ **Post date:** [December 26, 2016, 7:46pm UTC](https://community.anovaculinary.com/t/i-have-received-the-wrong-device/3051/23 "2016-12-26T19:46:00Z")
Same issue, wrong device delivered. I have contacted support team December 19th, still no answer. Order No.: #EU119364 ---
**Author:** ![HunterC](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/hunterc/32/878_2.png) [@HunterC](https://community.anovaculinary.com/u/HunterC)\ **Post date:** [December 27, 2016, 1:21am UTC](https://community.anovaculinary.com/t/i-have-received-the-wrong-device/3051/24 "2016-12-27T01:21:31Z")
> [@k4harvey](#): > > EU119364 Hey @k4harvey! So sorry that we haven’t gotten back. I have just sent your order # to Patrick on our support team who will make sure you get all taken care of 🙂 ---
**Author:** ![k4harvey](https://avatars.discourse-cdn.com/v4/letter/k/ccd318/32.png) [@k4harvey](https://community.anovaculinary.com/u/k4harvey)\ **Post date:** [December 27, 2016, 10:25pm UTC](https://community.anovaculinary.com/t/i-have-received-the-wrong-device/3051/25 "2016-12-27T22:25:19Z")
Dear Hunter Conrad, thank you for your intervention, I understand that these days before holydays are so hectic.🌲 I hope that we resolve the issue. ---
**Author:** ![kennychoy\_126](https://avatars.discourse-cdn.com/v4/letter/k/57b2e6/32.png) [@kennychoy\_126](https://community.anovaculinary.com/u/kennychoy_126)\ **Post date:** [December 29, 2016, 5:13am UTC](https://community.anovaculinary.com/t/i-have-received-the-wrong-device/3051/26 "2016-12-29T05:13:52Z")
This is pathetic! Ordered by the end of November, delayed twice and got promised to have it received around 19th-21st Dec, but end up missing the holiday completely… Got it in the end but received the bluetooth version, instead of the Wifi version I paid for!!! Keep receiving emails about recipes when I didn’t even have my device yet!! And to make it worse, around the beginning of December, I received a promotional email saying to order it now and receive before Christmas. I was still waiting for mine by that time! If it was only me, I would have accepted the hiccup, but look at this thread! Sometimes I do wonder, how bad a company can be? ---
**Author:** ![MattE](https://avatars.discourse-cdn.com/v4/letter/m/7cd45c/32.png) [@MattE](https://community.anovaculinary.com/u/MattE)\ **Post date:** [December 29, 2016, 1:37pm UTC](https://community.anovaculinary.com/t/i-have-received-the-wrong-device/3051/27 "2016-12-29T13:37:16Z")
Hi Hunter, I have the same problem - I was getting the WiFi unit for Christmas and that is what was ordered but a mistake was made and I received the Bluetooth unit. Order number is US18686.1. I’ve emailed a couple times (request 204488) and left a couple messages at the Anova voicemail but haven’t gotten any response yet. I’m hoping to get this sorted out today if at all possible as I am flying out of town tomorrow. Any help you can provide would be much appreciated! ---
**Author:** ![HunterC](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/hunterc/32/878_2.png) [@HunterC](https://community.anovaculinary.com/u/HunterC)\ **Post date:** [December 29, 2016, 4:21pm UTC](https://community.anovaculinary.com/t/i-have-received-the-wrong-device/3051/28 "2016-12-29T16:21:51Z")
> [@MattE](#): > > 204488 @MattE, I have just sent you support # under priority, so you should be getting an answer very soon. So sorry that you got the wrong device! Hi @kennychoy_126, so sorry for all of these shipping delays, and that you got the wrong device. Do you have a support ticket # so I can check up on your request to support? Thanks. ---
**Author:** ![kennychoy\_126](https://avatars.discourse-cdn.com/v4/letter/k/57b2e6/32.png) [@kennychoy\_126](https://community.anovaculinary.com/u/kennychoy_126)\ **Post date:** [December 29, 2016, 4:39pm UTC](https://community.anovaculinary.com/t/i-have-received-the-wrong-device/3051/29 "2016-12-29T16:39:47Z")
Hello HunterC, I’ve got request (205917) from the auto-email response. Thank you very much in advance. ---
**Author:** ![Job](https://avatars.discourse-cdn.com/v4/letter/j/6a8cbe/32.png) [@Job](https://community.anovaculinary.com/u/Job)\ **Post date:** [December 29, 2016, 7:51pm UTC](https://community.anovaculinary.com/t/i-have-received-the-wrong-device/3051/30 "2016-12-29T19:51:42Z")
@HunterC: Seems like this is a normal issue?!? I also received a Bluetooth device and I’ve ordered the WiFi version (order #EU120963). Made a support ticket (202766) on the 22:d and still no reply… ☹ ---
**Author:** ![k4harvey](https://avatars.discourse-cdn.com/v4/letter/k/ccd318/32.png) [@k4harvey](https://community.anovaculinary.com/u/k4harvey)\ **Post date:** [December 30, 2016, 9:36am UTC](https://community.anovaculinary.com/t/i-have-received-the-wrong-device/3051/31 "2016-12-30T09:36:05Z")
Stil no answer from support. I have emailed again, no answer or autoreply. With this pace of support team we will still waiting. I hope not for Saint Valentine’s Day. ---
**Author:** ![HunterC](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/hunterc/32/878_2.png) [@HunterC](https://community.anovaculinary.com/u/HunterC)\ **Post date:** [December 30, 2016, 5:16pm UTC](https://community.anovaculinary.com/t/i-have-received-the-wrong-device/3051/32 "2016-12-30T17:16:03Z")
> [@HunterC](#): > > EU119364 @Job and @k4harvey, I have just send your order numbers to be taken care of. Expect a response shortly 🙂 So sorry for how long this is taking. ---
**Author:** ![Job](https://avatars.discourse-cdn.com/v4/letter/j/6a8cbe/32.png) [@Job](https://community.anovaculinary.com/u/Job)\ **Post date:** [December 30, 2016, 7:33pm UTC](https://community.anovaculinary.com/t/i-have-received-the-wrong-device/3051/33 "2016-12-30T19:33:34Z")
My ticket has now been resolved! @HunterC: thanks for speeding it up! 😄 ---
**Author:** ![rsparey](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/rsparey/32/312_2.png) [@rsparey](https://community.anovaculinary.com/u/rsparey)\ **Post date:** [December 31, 2016, 8:00pm UTC](https://community.anovaculinary.com/t/i-have-received-the-wrong-device/3051/34 "2016-12-31T20:00:52Z")
Hi @HunterC , Unfortunately I am in the same position, I ordered the UK Wifi version and received the blue-tooth version with a non UK Plug. **Order Number: #UK17069** Anova Precision Cooker × 1 Bluetooth + WI-FI (UK Plug) I have already submitted a ticket. **Support Number: 206109** but anything that you can do to speed up the process would be greatly appreciated. Thanks ---
**Author:** ![HunterC](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/hunterc/32/878_2.png) [@HunterC](https://community.anovaculinary.com/u/HunterC)\ **Post date:** [January 1, 2017, 5:58pm UTC](https://community.anovaculinary.com/t/i-have-received-the-wrong-device/3051/35 "2017-01-01T17:58:03Z")
> [@rsparey](#): > > 206109 Hi @rsparey, I will pass it along 🙂 ---
**Author:** ![rsparey](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/rsparey/32/312_2.png) [@rsparey](https://community.anovaculinary.com/u/rsparey)\ **Post date:** [January 1, 2017, 9:19pm UTC](https://community.anovaculinary.com/t/i-have-received-the-wrong-device/3051/36 "2017-01-01T21:19:53Z")
Thanks @HunterC 🙂 ---
**Author:** ![mbj](https://avatars.discourse-cdn.com/v4/letter/m/c68b51/32.png) [@mbj](https://community.anovaculinary.com/u/mbj)\ **Post date:** [January 4, 2017, 8:14pm UTC](https://community.anovaculinary.com/t/i-have-received-the-wrong-device/3051/37 "2017-01-04T20:14:18Z")
Received wrong device send email during the last 10 days, and left messages on the voice mail. No response yet, so I try this out please help resolve this… order #EU120064 Thanks Jesper ---
**Author:** ![HunterC](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/hunterc/32/878_2.png) [@HunterC](https://community.anovaculinary.com/u/HunterC)\ **Post date:** [January 4, 2017, 10:11pm UTC](https://community.anovaculinary.com/t/i-have-received-the-wrong-device/3051/38 "2017-01-04T22:11:44Z")
> [@mbj](#): > > EU120064 Hi Jesper, I will pass it along to support 🙂 ---
**Author:** ![k4harvey](https://avatars.discourse-cdn.com/v4/letter/k/ccd318/32.png) [@k4harvey](https://community.anovaculinary.com/u/k4harvey)\ **Post date:** [January 12, 2017, 7:28pm UTC](https://community.anovaculinary.com/t/i-have-received-the-wrong-device/3051/39 "2017-01-12T19:28:13Z")
Dear Hunter Conrad my reclamation has been solved. Thanks for help and also thanks to support team for care at its finest. All the best. [Previous page](https://community.anovaculinary.com/t/i-have-received-the-wrong-device/3051.md?page=1)