# I ordered WiFi version and got the Bluetooth version

**URL:** <https://community.anovaculinary.com/t/i-ordered-wifi-version-and-got-the-bluetooth-version/3169>\
**Category:** Anova Support\
**Created:** [December 19, 2016, 9:53am UTC](https://community.anovaculinary.com/t/i-ordered-wifi-version-and-got-the-bluetooth-version/3169 "2016-12-19T09:53:34Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![denis](https://avatars.discourse-cdn.com/v4/letter/d/5e9695/32.png) [@denis](https://community.anovaculinary.com/u/denis)\
**Post date:** [December 19, 2016, 9:53am UTC](https://community.anovaculinary.com/t/i-ordered-wifi-version-and-got-the-bluetooth-version/3169/1 "2016-12-19T09:53:34Z")

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Dear ANOVA Culinary,

I am really disappointed with all the ordering process through ANOVA website. I had already bought a lot online through other website and never experienced such incompetent seller.  
I ordered my device almost a week before my co-worker did and he got it 14 days before me. I ordered the device through your website, because I want to give it as a present gift and you said it will arrive on time. Now after receiving it 14 days after you told me that it will be delivered and I miss the chance to give it as a present gift another surprise. You sent me the Bluetooth version and I ordered the WiFi version ….  
I really do not know how a company like yours can makes such a mistakes and inconvenient experience for the customers.  
You really need to fired some incompetent workers from your company …

Best regards

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**Author:** ![storper](https://avatars.discourse-cdn.com/v4/letter/s/9d8465/32.png) [@storper](https://community.anovaculinary.com/u/storper)\
**Post date:** [December 19, 2016, 2:10pm UTC](https://community.anovaculinary.com/t/i-ordered-wifi-version-and-got-the-bluetooth-version/3169/2 "2016-12-19T14:10:53Z")

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I got bluetooth version as well when I ordered the wifi. Hopefully someone will answer my email.

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**Author:** ![bequezox](https://avatars.discourse-cdn.com/v4/letter/b/aca169/32.png) [@bequezox](https://community.anovaculinary.com/u/bequezox)\
**Post date:** [December 19, 2016, 3:22pm UTC](https://community.anovaculinary.com/t/i-ordered-wifi-version-and-got-the-bluetooth-version/3169/3 "2016-12-19T15:22:45Z")

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Me too. did you resolve this, and if so, how? a new order, kept it and got money back, or something third?

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**Author:** ![HunterC](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/hunterc/32/878_2.png) [@HunterC](https://community.anovaculinary.com/u/HunterC)\
**Post date:** [December 19, 2016, 7:03pm UTC](https://community.anovaculinary.com/t/i-ordered-wifi-version-and-got-the-bluetooth-version/3169/4 "2016-12-19T19:03:15Z")

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Hi @denis, @storper, and @bequezox, Support should be replying to you in around 26 hours, we are currently handling a large amount of requests, but are doing our best to get back to you asap.

As far as getting the correct unit, you will be take care of 🙂 Check out this thread for more info on this issue: [I have received the wrong device - #14 by HunterC](http://community.anovaculinary.com/t/i-have-received-the-wrong-device/3051/14)