# Is my temp wheel broken? Bluetooth question... **URL:** \ **Category:** Anova Precision® Cooker\ **Created:** [August 21, 2023, 8:13pm UTC](https://community.anovaculinary.com/t/is-my-temp-wheel-broken-bluetooth-question/32263 "2023-08-21T20:13:46Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![Evansky](https://avatars.discourse-cdn.com/v4/letter/e/ce7236/32.png) [@Evansky](https://community.anovaculinary.com/u/Evansky)\ **Post date:** [August 21, 2023, 8:13pm UTC](https://community.anovaculinary.com/t/is-my-temp-wheel-broken-bluetooth-question/32263/1 "2023-08-21T20:13:46Z")
I’m trying to (re)pair my older Precision to Bluetooth. In Bluetooth settings, my phone is asking for the 4-digit PIN, which is nowhere to be found on the device. The instructions say to press and hold the temp wheel for 3 seconds to get the code to appear, but nothing happens. It doesn’t even feel like that wheel depresses at all. Is it toast? Or, maybe there’s something I’m missing…? Thanks ---
**Author:** ![MrGus](https://avatars.discourse-cdn.com/v4/letter/m/b9bd4f/32.png) [@MrGus](https://community.anovaculinary.com/u/MrGus)\ **Post date:** [August 22, 2023, 10:15am UTC](https://community.anovaculinary.com/t/is-my-temp-wheel-broken-bluetooth-question/32263/2 "2023-08-22T10:15:27Z")
Get on chat, or customer suppoert via link… > **[Contact](https://anovaculinary.com/pages/contact)** > > Get in touch and let us know how we can help. Be concise, they (Anova) will want your order details etc regardless of it being out of warranty) I too am a big fan of the scroll wheel & do miss it on my latest anova model for ease of use (it is more intuitive than a hold down temp change function) Your situation is one I have never heard of before… fingers crossed that a forced reset can be instigated, are you using the app at all? ---
**Author:** ![Evansky](https://avatars.discourse-cdn.com/v4/letter/e/ce7236/32.png) [@Evansky](https://community.anovaculinary.com/u/Evansky)\ **Post date:** [August 22, 2023, 2:57pm UTC](https://community.anovaculinary.com/t/is-my-temp-wheel-broken-bluetooth-question/32263/3 "2023-08-22T14:57:13Z")
Hey, MrGus: Appreciate the reply. I guess I’ll hit up support. Didn’t think that was really an option due to how long ago I purchased (5 years). And, No…I do not use the app. Honestly, I haven’t used the app for a few years (there was an update that broke the pre-heat cycle). Thanks! ---
**Author:** ![MrGus](https://avatars.discourse-cdn.com/v4/letter/m/b9bd4f/32.png) [@MrGus](https://community.anovaculinary.com/u/MrGus)\ **Post date:** [August 22, 2023, 4:54pm UTC](https://community.anovaculinary.com/t/is-my-temp-wheel-broken-bluetooth-question/32263/4 "2023-08-22T16:54:02Z")
I have a 2016 unit (& a 2016 back up, the replacement of the same ilk was available till just the other year on offer, which is why I bought the spare, lucky I did, the spare freaked out when plugged into an energy meter (consumption display) it was replaced under the 2 year warranty in feb this year, however having stupidly tried out the replacement metal pot grip vice it screwed with my unit (droop) so I implore you to keep your original soft touch one safe & undamaged, a general purpose acrylic glue & clamp fix if it has cracked will bring it back to life. I will watch to see if you have a fix (because info learnt / shared et al) Regardless of age there is a form of customer service, from anova, you may have to be patient & email a CS manager if they cannot make sense of what you are requiring (no real technical knowledge to hand at the lower level) it may be a forced update IF you can get the unit to connect with your phone, which is probably why we both don’t use the phone app! …but it’s a thought seeing as they communicate with each other (sometimes) 🫰 If it is a lost cause, & you have any DIY electronic skill there is a break down (dis-assembly) video on youtube, you may find it worth having a poke around. [![](https://img.youtube.com/vi/X6x_xokMgiY/maxresdefault.jpg "Teardown of the Anova Precision Sous Vide Cooker") ](https://www.youtube.com/watch?v=X6x_xokMgiY) I have a currently off-kilter s/steel impeller problem (from it thumping in the pot, story elsewhere) so I used it as a ref point to see what might be done just the other day, it is tight packed in there) ---
**Author:** ![Evansky](https://avatars.discourse-cdn.com/v4/letter/e/ce7236/32.png) [@Evansky](https://community.anovaculinary.com/u/Evansky)\ **Post date:** [August 22, 2023, 5:45pm UTC](https://community.anovaculinary.com/t/is-my-temp-wheel-broken-bluetooth-question/32263/5 "2023-08-22T17:45:08Z")
Okay, I am a complete idiot. For real. When trying to connect my cooker in the app, I kept selecting the Precision Cooker (which had the instruction to depress the temp wheel). I **SHOULD** have been selecting Precision Cooker w/Bluetooth and WiFi, which just connected instantly when selected. So, thanks for the replies and the moral support. What I really needed was more IQ points. 😄 ---
**Author:** ![MrGus](https://avatars.discourse-cdn.com/v4/letter/m/b9bd4f/32.png) [@MrGus](https://community.anovaculinary.com/u/MrGus)\ **Post date:** [August 22, 2023, 5:57pm UTC](https://community.anovaculinary.com/t/is-my-temp-wheel-broken-bluetooth-question/32263/6 "2023-08-22T17:57:54Z")
Well fingers crossed it forces change (for the better) & reconnects …& only a true idiot fails to recognise their error, so you’re not that daft clearly. If not get onto technical services via email after browsing this… > **[Anova Culinary Support](https://support.anovaculinary.com/hc/en-us/sections/360006013132-The-Anova-Precision-Cooker-Bluetooth-and-WI-FI)** > > Get help with your Anova Precision Cooker. ---
**Author:** ![Evansky](https://avatars.discourse-cdn.com/v4/letter/e/ce7236/32.png) [@Evansky](https://community.anovaculinary.com/u/Evansky)\ **Post date:** [August 22, 2023, 6:11pm UTC](https://community.anovaculinary.com/t/is-my-temp-wheel-broken-bluetooth-question/32263/7 "2023-08-22T18:11:28Z")
Yeah, I’m totally connected to BT and WiFi now. 100% user error! Thanks again! ---
**Author:** ![MrGus](https://avatars.discourse-cdn.com/v4/letter/m/b9bd4f/32.png) [@MrGus](https://community.anovaculinary.com/u/MrGus)\ **Post date:** [August 22, 2023, 6:20pm UTC](https://community.anovaculinary.com/t/is-my-temp-wheel-broken-bluetooth-question/32263/8 "2023-08-22T18:20:52Z")
👍 Good to hear, hopefully the connection will not be tetchy in future (the reason I use the control wheel regardless) ---
**Author:** ![gossi123](https://avatars.discourse-cdn.com/v4/letter/g/d9b06d/32.png) [@gossi123](https://community.anovaculinary.com/u/gossi123)\ **Post date:** [September 12, 2023, 8:55am UTC](https://community.anovaculinary.com/t/is-my-temp-wheel-broken-bluetooth-question/32263/10 "2023-09-12T08:55:37Z")
I’m having some trouble pairing my older Precision watch with Bluetooth. Despite following the instructions, the 4-digit PIN doesn’t appear on the screen when I press and hold the temperature button. It’s like the button isn’t working correctly. Is my watch toast, or am I just missing something? Maybe it’s time to [call a taxi](https://13cabstaxis.com.au/location/ballarat/) Bluetooth expert to help me.