# Just got this, second cook failed. **URL:** \ **Category:** Anova Support\ **Created:** [September 9, 2018, 5:59am UTC](https://community.anovaculinary.com/t/just-got-this-second-cook-failed/16610 "2018-09-09T05:59:44Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![DrAwkward](https://avatars.discourse-cdn.com/v4/letter/d/db5fbb/32.png) [@DrAwkward](https://community.anovaculinary.com/u/DrAwkward)\ **Post date:** [September 9, 2018, 5:59am UTC](https://community.anovaculinary.com/t/just-got-this-second-cook-failed/16610/1 "2018-09-09T05:59:44Z")
I got the Anova immersion cooker for my birthday last month. I cooked shrimp some weeks later, with many praises. I tried it a second time today, and it would not heat the water. Temperature detection seems fine, but the heating element would not turn on, nor did the immersion propeller/fan/whatever rotate. Has anyone else experienced this? I tried a factory reset, to no avail. Seriously, surely this isn’t expected behavior using this for the second time! Has anyone experienced this and found an easy fix? Or am I just at the mercy of Anova, without a purchase receipt? Yes, I emailed support. Thanks for your time, good people. ---
**Author:** ![xaml](https://avatars.discourse-cdn.com/v4/letter/x/2bfe46/32.png) [@xaml](https://community.anovaculinary.com/u/xaml)\ **Post date:** [September 10, 2018, 3:29am UTC](https://community.anovaculinary.com/t/just-got-this-second-cook-failed/16610/2 "2018-09-10T03:29:19Z")
Well which model do you have? I have one of the originals and it’s works great. Been using it weekly for 3 years now. However I have returned 2 defect Nanos already. ---
**Author:** ![DrAwkward](https://avatars.discourse-cdn.com/v4/letter/d/db5fbb/32.png) [@DrAwkward](https://community.anovaculinary.com/u/DrAwkward)\ **Post date:** [September 10, 2018, 4:39am UTC](https://community.anovaculinary.com/t/just-got-this-second-cook-failed/16610/3 "2018-09-10T04:39:32Z")
I have the original (not nano) cooker, 900W WiFi/Bluetooth. Surely this must be a manufacturing mistake, since plenty of people use this same immersion cooker often. Seriously, I had one successful cook, and then failure. Water level was between Min and Max both times, the container was a 12 quart Rubbermaid container with Anova compatible silicone lid. Much less than the maximum 5 gallons. The $30 refurb Hamilton Beach sous vide/crockpot unit that I got first -to see whether I like sous vide cooking or not- is still chugging along just fine. My ladylove wanted me to get rid of it after I got the Anova, and I initially agreed since I did get the immersion cooker I was really yearning for, as a gift. It’s pretty clunky and takes up a lot of space. Now I’m not so sure anymore. If one brand new Anova unit can fail (yes, after a single cook, admittedly, not virgin brand new) why wouldn’t another? Anyway, thanks for replying! I’m hoping that Anova support can help make this right, even though I got it as a gift. ---
**Author:** ![AlyssaWOAH](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/alyssawoah/32/2946_2.png) [@AlyssaWOAH](https://community.anovaculinary.com/u/AlyssaWOAH)\ **Post date:** [September 10, 2018, 4:25pm UTC](https://community.anovaculinary.com/t/just-got-this-second-cook-failed/16610/4 "2018-09-10T16:25:39Z")
Yeah, that is not normal at all and customer support will be of course help, even though this was a gift! Please do reach out to us at [support@anovaculinary.com](mailto:support@anovaculinary.com). 🙂 ---
**Author:** ![DrAwkward](https://avatars.discourse-cdn.com/v4/letter/d/db5fbb/32.png) [@DrAwkward](https://community.anovaculinary.com/u/DrAwkward)\ **Post date:** [September 11, 2018, 7:15pm UTC](https://community.anovaculinary.com/t/just-got-this-second-cook-failed/16610/5 "2018-09-11T19:15:17Z")
Sent an e-mail, stating that it was a gift, and received a reply asking for the order number and receipt from the purchase. I didn’t buy it; my brother did and gave it to me brand new as a gift. Fingers crossed. ---
**Author:** ![Mirozen](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/mirozen/32/2786_2.png) [@Mirozen](https://community.anovaculinary.com/u/Mirozen)\ **Post date:** [September 12, 2018, 12:31am UTC](https://community.anovaculinary.com/t/just-got-this-second-cook-failed/16610/6 "2018-09-12T00:31:38Z")
Just another chime in to say my WiFi unit has been working perfectly for the past 10 months. No problems whatsoever. ---
**Author:** ![DrAwkward](https://avatars.discourse-cdn.com/v4/letter/d/db5fbb/32.png) [@DrAwkward](https://community.anovaculinary.com/u/DrAwkward)\ **Post date:** [September 12, 2018, 2:03am UTC](https://community.anovaculinary.com/t/just-got-this-second-cook-failed/16610/7 "2018-09-12T02:03:06Z")
Thanks, I guess it’s as they suggested, that I got a faulty unit. Hope they’ll support it even though it was a gift. ---
**Author:** ![DrAwkward](https://avatars.discourse-cdn.com/v4/letter/d/db5fbb/32.png) [@DrAwkward](https://community.anovaculinary.com/u/DrAwkward)\ **Post date:** [September 28, 2018, 4:16pm UTC](https://community.anovaculinary.com/t/just-got-this-second-cook-failed/16610/8 "2018-09-28T16:16:09Z")
Well, I sent it back last week, which was supposed to trigger a replacement. I haven’t received a notification that a replacement is being sent, and e-mail to support remains unanswered. Just updating here so anyone looking into this issue in the future knows what to expect. ---
**Author:** ![AlyssaWOAH](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/alyssawoah/32/2946_2.png) [@AlyssaWOAH](https://community.anovaculinary.com/u/AlyssaWOAH)\ **Post date:** [October 1, 2018, 5:11pm UTC](https://community.anovaculinary.com/t/just-got-this-second-cook-failed/16610/9 "2018-10-01T17:11:39Z")
Hey, what was your ticket number with support? I want to make sure you’re taken care of! ---
**Author:** ![DrAwkward](https://avatars.discourse-cdn.com/v4/letter/d/db5fbb/32.png) [@DrAwkward](https://community.anovaculinary.com/u/DrAwkward)\ **Post date:** [October 4, 2018, 12:32am UTC](https://community.anovaculinary.com/t/just-got-this-second-cook-failed/16610/10 "2018-10-04T00:32:06Z")
I got it taken care of, thanks! Turns out that UPS didn’t automatically notify the folks at Anova when the return was received. Cristy verified that it was received and sent a replacement, which I just received today. Fingers crossed that this one doesn’t exhibit the issue (and can connect to WiFi.) Will take it for a spin this weekend. Here’s hoping! ---
**Author:** ![AlyssaWOAH](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/alyssawoah/32/2946_2.png) [@AlyssaWOAH](https://community.anovaculinary.com/u/AlyssaWOAH)\ **Post date:** [October 4, 2018, 4:08pm UTC](https://community.anovaculinary.com/t/just-got-this-second-cook-failed/16610/11 "2018-10-04T16:08:43Z")
Thanks for the update! Glad it was all sorted out.