# Just Received Nano **URL:** \ **Category:** Anova Support\ **Created:** [July 9, 2018, 10:37pm UTC](https://community.anovaculinary.com/t/just-received-nano/15486 "2018-07-09T22:37:11Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![KHB](https://avatars.discourse-cdn.com/v4/letter/k/d6d6ee/32.png) [@KHB](https://community.anovaculinary.com/u/KHB)\ **Post date:** [July 9, 2018, 10:37pm UTC](https://community.anovaculinary.com/t/just-received-nano/15486/1 "2018-07-09T22:37:11Z")
Won’t connect with Bluetooth. And it is loud. We’re talking shrill, nails on chalkboard, loud. Anyone else experience this? ---
**Author:** ![AlyssaWOAH](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/alyssawoah/32/2946_2.png) [@AlyssaWOAH](https://community.anovaculinary.com/u/AlyssaWOAH)\ **Post date:** [July 9, 2018, 10:55pm UTC](https://community.anovaculinary.com/t/just-received-nano/15486/2 "2018-07-09T22:55:46Z")
That’s not a good experience. Sorry about that. ☹ And it sounds like you have a funky unit. Please email [support@anovaculinary.com](mailto:support@anovaculinary.com) and let me know what your customer support ticket so I can have it escalated. ---
**Author:** ![KHB](https://avatars.discourse-cdn.com/v4/letter/k/d6d6ee/32.png) [@KHB](https://community.anovaculinary.com/u/KHB)\ **Post date:** [July 10, 2018, 1:26am UTC](https://community.anovaculinary.com/t/just-received-nano/15486/3 "2018-07-10T01:26:57Z")
Done. ---
**Author:** ![MaxLaChat](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/maxlachat/32/1055_2.png) [@MaxLaChat](https://community.anovaculinary.com/u/MaxLaChat)\ **Post date:** [July 11, 2018, 12:59am UTC](https://community.anovaculinary.com/t/just-received-nano/15486/4 "2018-07-11T00:59:51Z")
Hi Alyssa, Just opened up my Nano, started it up and it also has a very irritating high pitch whine. It’s so irritating to the point, I’ve shut it down and went back to my other APC. I’ll submit a ticket to support. ---
**Author:** ![AlyssaWOAH](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/alyssawoah/32/2946_2.png) [@AlyssaWOAH](https://community.anovaculinary.com/u/AlyssaWOAH)\ **Post date:** [July 11, 2018, 7:39pm UTC](https://community.anovaculinary.com/t/just-received-nano/15486/5 "2018-07-11T19:39:26Z")
We’ll definitely take care of that for you! Thanks for reaching out to support! 🙂 ---
**Author:** ![Bill\_W](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/bill_w/32/3703_2.png) [@Bill\_W](https://community.anovaculinary.com/u/Bill_W)\ **Post date:** [July 17, 2018, 7:46pm UTC](https://community.anovaculinary.com/t/just-received-nano/15486/6 "2018-07-17T19:46:10Z")
Hi, Just to confirm, should the unit be pretty much silent? We definitely have a high pitched whine that you can hear from across the room. Thanks ---
**Author:** ![AlyssaWOAH](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/alyssawoah/32/2946_2.png) [@AlyssaWOAH](https://community.anovaculinary.com/u/AlyssaWOAH)\ **Post date:** [July 17, 2018, 7:59pm UTC](https://community.anovaculinary.com/t/just-received-nano/15486/7 "2018-07-17T19:59:11Z")
Correct. You should hardly hear it. Hit us up at support and we’ll get that Nano switched out. ---
**Author:** ![Bill\_Schaff](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/bill_schaff/32/2966_2.png) [@Bill\_Schaff](https://community.anovaculinary.com/u/Bill_Schaff)\ **Post date:** [July 18, 2018, 4:42am UTC](https://community.anovaculinary.com/t/just-received-nano/15486/8 "2018-07-18T04:42:54Z")
Glad it’s not just me! Same sound. Driving me crazy! I sent an email to support. ---
**Author:** ![KHB](https://avatars.discourse-cdn.com/v4/letter/k/d6d6ee/32.png) [@KHB](https://community.anovaculinary.com/u/KHB)\ **Post date:** [July 18, 2018, 12:57pm UTC](https://community.anovaculinary.com/t/just-received-nano/15486/9 "2018-07-18T12:57:37Z")
I still need to deal with this. Got busy and just switched to using a different IC. Will respond to Support today. ---
**Author:** ![Bill\_W](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/bill_w/32/3703_2.png) [@Bill\_W](https://community.anovaculinary.com/u/Bill_W)\ **Post date:** [August 8, 2018, 10:37pm UTC](https://community.anovaculinary.com/t/just-received-nano/15486/10 "2018-08-08T22:37:24Z")
Anyone get a Nano replaced for the high pitch whine issue and receive one that does the same thing? I got the new one yesterday and first thing my wife asked when she came into the kitchen was “What’s that sound? Do you hear it?” yes…yes I do. ---
**Author:** ![KHB](https://avatars.discourse-cdn.com/v4/letter/k/d6d6ee/32.png) [@KHB](https://community.anovaculinary.com/u/KHB)\ **Post date:** [August 8, 2018, 10:51pm UTC](https://community.anovaculinary.com/t/just-received-nano/15486/11 "2018-08-08T22:51:38Z")
I have the return label but haven’t sent it in yet. I’m debating just returning it instead of getting a replacement. ---
**Author:** ![xaml](https://avatars.discourse-cdn.com/v4/letter/x/2bfe46/32.png) [@xaml](https://community.anovaculinary.com/u/xaml)\ **Post date:** [August 11, 2018, 3:30pm UTC](https://community.anovaculinary.com/t/just-received-nano/15486/12 "2018-08-11T15:30:45Z")
Same for me. Loud buzzing sound. Submit a support ticket. Hopefully the exchange will happen quickly. Looks like a quality control issue on the first batch or so out the door. ---
**Author:** ![Ianedwin](https://avatars.discourse-cdn.com/v4/letter/i/d9b06d/32.png) [@Ianedwin](https://community.anovaculinary.com/u/Ianedwin)\ **Post date:** [September 7, 2018, 3:59am UTC](https://community.anovaculinary.com/t/just-received-nano/15486/13 "2018-09-07T03:59:58Z")
Just received my NANO in Australia. Horrible loud whine, sending it back. Someone has posted a video online which captures the problem perfectly. Unlikely to seek a replacement as I think the NANO looks pretty flimsy too. I have the larger bluetooth / wireless model and I will stick with that, it’s super quiet, solidly made, and works perfectly. ---
**Author:** ![xaml](https://avatars.discourse-cdn.com/v4/letter/x/2bfe46/32.png) [@xaml](https://community.anovaculinary.com/u/xaml)\ **Post date:** [September 10, 2018, 4:17am UTC](https://community.anovaculinary.com/t/just-received-nano/15486/14 "2018-09-10T04:17:35Z")
I am on my third one arriving after returning two ---
**Author:** ![legendk](https://avatars.discourse-cdn.com/v4/letter/l/8baadc/32.png) [@legendk](https://community.anovaculinary.com/u/legendk)\ **Post date:** [September 10, 2018, 6:50am UTC](https://community.anovaculinary.com/t/just-received-nano/15486/15 "2018-09-10T06:50:39Z")
Received my last week. Having exactly the same issue as well:disappointed: ---
**Author:** ![AlyssaWOAH](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/alyssawoah/32/2946_2.png) [@AlyssaWOAH](https://community.anovaculinary.com/u/AlyssaWOAH)\ **Post date:** [September 10, 2018, 4:22pm UTC](https://community.anovaculinary.com/t/just-received-nano/15486/16 "2018-09-10T16:22:13Z")
Hey guys, here’s how to reach out to support if you face any issues with any of your cookers. We’ll help.: [support@anovaculinary.com](mailto:support@anovaculinary.com) or (855) 421-8282. ---
**Author:** ![thanh6252](https://avatars.discourse-cdn.com/v4/letter/t/eada6e/32.png) [@thanh6252](https://community.anovaculinary.com/u/thanh6252)\ **Post date:** [September 10, 2018, 5:21pm UTC](https://community.anovaculinary.com/t/just-received-nano/15486/17 "2018-09-10T17:21:34Z")
Hi Alyssa, can you provide a video clip with sound demonstrating what a correctly working Nano supposed to sound like? I’ve gone through 5 nanos with Support and they’ve all sound the same. ---
**Author:** ![michihenning](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/michihenning/32/1655_2.png) [@michihenning](https://community.anovaculinary.com/u/michihenning)\ **Post date:** [September 10, 2018, 11:19pm UTC](https://community.anovaculinary.com/t/just-received-nano/15486/18 "2018-09-10T23:19:10Z")
One of the videos on Youtube: > **[ytCropper | Anova NANO Sous Vide In Depth Review!](https://ytcropper.com/cropped/iW5b96faffd8b13)** > > ytCropper cropped video inside! The normal Anova is a lot quieter, and what little noise it makes is mainly white noise, which easily disappears into the background. Considering that many cooks go on for a day (or three), if all the Nanos sound like that, I’d hate to have one in my (open-plan) kitchen. It would drive me nuts. ---
**Author:** ![Cal](https://avatars.discourse-cdn.com/v4/letter/c/f1d935/32.png) [@Cal](https://community.anovaculinary.com/u/Cal)\ **Post date:** [November 30, 2018, 10:12am UTC](https://community.anovaculinary.com/t/just-received-nano/15486/19 "2018-11-30T10:12:39Z")
Hi Alyssa, Is there a number for Australian customers? Cheers ---
**Author:** ![AlyssaWOAH](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/alyssawoah/32/2946_2.png) [@AlyssaWOAH](https://community.anovaculinary.com/u/AlyssaWOAH)\ **Post date:** [November 30, 2018, 5:38pm UTC](https://community.anovaculinary.com/t/just-received-nano/15486/20 "2018-11-30T17:38:30Z")
There’s only one phone number. 1 (855) 421-8282 Support can also be reached via email at [support@anovaculinary.com](mailto:support@anovaculinary.com). 🙂