# Lack of extra support

**URL:** <https://community.anovaculinary.com/t/lack-of-extra-support/30824>\
**Category:** Anova Precision® Cooker\
**Created:** [July 2, 2022, 1:45pm UTC](https://community.anovaculinary.com/t/lack-of-extra-support/30824 "2022-07-02T13:45:20Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Petethecat](https://avatars.discourse-cdn.com/v4/letter/p/e47c2d/32.png) [@Petethecat](https://community.anovaculinary.com/u/Petethecat)\
**Post date:** [July 2, 2022, 1:45pm UTC](https://community.anovaculinary.com/t/lack-of-extra-support/30824/1 "2022-07-02T13:45:20Z")

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My precision cooker died. No display nothing! I contacted Anova ,they told me to reset it ,by unplugging it try different receptacles etc. no go. I enquired about repairs,they responded… no service or repair facilities. Thy offered a paltry $25 discount code to purchase a new unit. Not much incentive to purchase anew one ,given the high cost of the original cooker. Any other suggestions out there? Should I move on and purchase a competitor’s product?

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**Author:** ![Anovasucks](https://avatars.discourse-cdn.com/v4/letter/a/5f9b8f/32.png) [@Anovasucks](https://community.anovaculinary.com/u/Anovasucks)\
**Post date:** [August 23, 2022, 8:03pm UTC](https://community.anovaculinary.com/t/lack-of-extra-support/30824/2 "2022-08-23T20:03:55Z")

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I would go with a competitor. My orginal cooker hardly ever connects to wifi and i ordered a Pro over amonth ago and it appears according to customer service that not only do they have no idea when or if ill get it but wont reimburse my purchase.

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**Author:** ![Petethecat](https://avatars.discourse-cdn.com/v4/letter/p/e47c2d/32.png) [@Petethecat](https://community.anovaculinary.com/u/Petethecat)\
**Post date:** [August 24, 2022, 12:47am UTC](https://community.anovaculinary.com/t/lack-of-extra-support/30824/3 "2022-08-24T00:47:57Z")

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> > ![](https://avatars.discourse-cdn.com/v4/letter/a/5f9b8f/45.png "Anovasucks") | [Anovasucks](https://community.anovaculinary.com/u/anovasucks)  
> > August 23 |
> > 
> > - | - |
> 
> I would go with a competitor. My orginal cooker hardly ever connects to wifi and i ordered a Pro over amonth ago and it appears according to customer service that not only do they have no idea when or if ill get it but wont reimburse my purchase.
> 
> * * *
> 
> [Visit Topic](https://community.anovaculinary.com/t/lack-of-extra-support/30824/2) or reply to this email to respond.
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Yea I went with a competitor’s cooker ,customer service is BS.!