# Lack of Reponse

**URL:** <https://community.anovaculinary.com/t/lack-of-reponse/28926>\
**Category:** Anova Support\
**Created:** [June 22, 2021, 1:14pm UTC](https://community.anovaculinary.com/t/lack-of-reponse/28926 "2021-06-22T13:14:44Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![BerlinDave](https://avatars.discourse-cdn.com/v4/letter/b/bc79bd/32.png) [@BerlinDave](https://community.anovaculinary.com/u/BerlinDave)\
**Post date:** [June 22, 2021, 1:14pm UTC](https://community.anovaculinary.com/t/lack-of-reponse/28926/1 "2021-06-22T13:14:44Z")

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The clamp for my precision cooker has broken. I have glued it together but the glue doesn’t seem to hold very long.

I attempted to contact Customer Support (I am in Germany) and they replied very promptly asking for the serial number and a picture of the broken part. I replied with a picture and the serial number and there has been no further contact from the Anova Customer Support. I have tried contacting a second time and there is no response other than the automated response saying that someone will get back to me.

How do I go about getting a replacement clamp? I know my device is out of warranty and I am willing to purchase the replacement part but I cannot find it listed anywhere for sale.

Please advise  
David Schaffnit

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<div class="post-metadata">

**Author:** ![BerlinDave](https://avatars.discourse-cdn.com/v4/letter/b/bc79bd/32.png) [@BerlinDave](https://community.anovaculinary.com/u/BerlinDave)\
**Post date:** [June 23, 2021, 7:01am UTC](https://community.anovaculinary.com/t/lack-of-reponse/28926/2 "2021-06-23T07:01:52Z")

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They did finally get back in touch with me last night so maybe there is still hope!