# My brand new Anova kicked the bucket!

**URL:** <https://community.anovaculinary.com/t/my-brand-new-anova-kicked-the-bucket/12084>\
**Category:** General\
**Created:** [January 3, 2018, 9:23pm UTC](https://community.anovaculinary.com/t/my-brand-new-anova-kicked-the-bucket/12084 "2018-01-03T21:23:05Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![L\_Prow](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/l_prow/32/2548_2.png) [@L\_Prow](https://community.anovaculinary.com/u/L_Prow)\
**Post date:** [January 3, 2018, 9:23pm UTC](https://community.anovaculinary.com/t/my-brand-new-anova-kicked-the-bucket/12084/1 "2018-01-03T21:23:05Z")

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In the middle of heating up for my MUCH anticipated sous vide egg bites (a la Starbucks). I’m SO UPSET. I have all these beautifully filled and sealed baby mason jars ready to cook! I was hoping customer service would hop right on it and overnight express me a replacement. Not happening. I’m really bummed out. Going to keep them all refrigerated and pay for express shipping I guess. It was my absolute favorite Xmas present.  
UPDATE: there is no expedited shipping option, only 3 to 6 business days! Help!