# My experiences after a few weeks

**URL:** <https://community.anovaculinary.com/t/my-experiences-after-a-few-weeks/9524>\
**Category:** Anova Support\
**Tags:** app\
**Created:** [September 24, 2017, 9:40am UTC](https://community.anovaculinary.com/t/my-experiences-after-a-few-weeks/9524 "2017-09-24T09:40:42Z")\
**Posts on this page:** 1\
**Showing post:** 12

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**Author:** ![michihenning](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/michihenning/32/1655_2.png) [@michihenning](https://community.anovaculinary.com/u/michihenning)\
**Post date:** [September 26, 2017, 7:36am UTC](https://community.anovaculinary.com/t/my-experiences-after-a-few-weeks/9524/12 "2017-09-26T07:36:51Z")

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I just receive an email from Anova support. They are sending me a replacement unit. I’m not required to send the existing one back; instead, I was asked to take it to an e-waste centre and to provide a photo of the receipt.

I have no idea whether they hand out receipts for something as small as this; it’s a giant government waste facility. I guess I can always take a selfie with me and my old Anova in front of giant pile of electronics gear that’s about to be scrapped 🙂

Full marks for Anova customer support! That was a very fast and unbureaucratic way of addressing my problem.

Fingers crossed that the next one won’t smell… 🙂

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