My experiences after a few weeks

I just receive an email from Anova support. They are sending me a replacement unit. I’m not required to send the existing one back; instead, I was asked to take it to an e-waste centre and to provide a photo of the receipt.

I have no idea whether they hand out receipts for something as small as this; it’s a giant government waste facility. I guess I can always take a selfie with me and my old Anova in front of giant pile of electronics gear that’s about to be scrapped :slight_smile:

Full marks for Anova customer support! That was a very fast and unbureaucratic way of addressing my problem.

Fingers crossed that the next one won’t smell… :slight_smile:

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