# My experiences after a few weeks

**URL:** <https://community.anovaculinary.com/t/my-experiences-after-a-few-weeks/9524>\
**Category:** Anova Support\
**Tags:** app\
**Created:** [September 24, 2017, 9:40am UTC](https://community.anovaculinary.com/t/my-experiences-after-a-few-weeks/9524 "2017-09-24T09:40:42Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![AlyssaWOAH](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/alyssawoah/32/2946_2.png) [@AlyssaWOAH](https://community.anovaculinary.com/u/AlyssaWOAH)\
**Post date:** [September 24, 2017, 11:27pm UTC](https://community.anovaculinary.com/t/my-experiences-after-a-few-weeks/9524/2 "2017-09-24T23:27:03Z")

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Hey @michihenning appreciate all that you’ve written here.

I am really concerned about your cooker giving off a burning smell. That’s not supposed to happen at all. I would let customer success know about that issue, so they can go right ahead with exchanging your cooker. It shouldn’t emit any smells (unless it’s something delicious being cooked). 😉

The cap can be a little bit of a stubborn one to budge. Takes a bit of _oomf_. Not long ago @Ember gave really helpful tips here in the community that’ll help with removing the cap. Check out this thread: [Removing plastic end cap](https://community.anovaculinary.com/t/removing-plastic-end-cap/8744)

As for the app - something is obviously not right. Not sure what exactly is going on here, but customer success can also help with troubleshooting the issue and getting you a resolution.

This feedback is super helpful - I will be forwarding this to the rest of the team. Thank you so much!

-Alyssa

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