# My new out of the box Anova's LCD is pitch black and faulty

**URL:** <https://community.anovaculinary.com/t/my-new-out-of-the-box-anovas-lcd-is-pitch-black-and-faulty/2762>\
**Category:** Anova Support\
**Created:** [December 6, 2016, 2:56pm UTC](https://community.anovaculinary.com/t/my-new-out-of-the-box-anovas-lcd-is-pitch-black-and-faulty/2762 "2016-12-06T14:56:41Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Lester](https://avatars.discourse-cdn.com/v4/letter/l/b9e5f3/32.png) [@Lester](https://community.anovaculinary.com/u/Lester)\
**Post date:** [December 6, 2016, 2:56pm UTC](https://community.anovaculinary.com/t/my-new-out-of-the-box-anovas-lcd-is-pitch-black-and-faulty/2762/1 "2016-12-06T14:56:41Z")

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Hi, i’m Lester, a cook from Singapore. Recently, over the weekend I ordered an Anova bluetooth precision cooker and when I received it, I tested it. However no matter the number of attempts, the display could not turn on. Only the circulator and bluetooth function is working. All I hear is just beeping sounds when I touch the touchscreen and when I scroll, it sometimes give me illegible figures. How do I go about arranging for a replacement?

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**Author:** ![fischersd](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/fischersd/32/5594_2.png) [@fischersd](https://community.anovaculinary.com/u/fischersd)\
**Post date:** [December 6, 2016, 3:14pm UTC](https://community.anovaculinary.com/t/my-new-out-of-the-box-anovas-lcd-is-pitch-black-and-faulty/2762/2 "2016-12-06T15:14:32Z")

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Definitely defective. If you had attained it at a retailer, I’d say take it back for an exchange, but if you purchased it from Anova directly, then you should contact support - [support@anovaculinary.com](mailto:support@anovaculinary.com) and they’ll get the ball rolling on getting you a replacement.

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**Author:** ![Lester](https://avatars.discourse-cdn.com/v4/letter/l/b9e5f3/32.png) [@Lester](https://community.anovaculinary.com/u/Lester)\
**Post date:** [December 6, 2016, 3:16pm UTC](https://community.anovaculinary.com/t/my-new-out-of-the-box-anovas-lcd-is-pitch-black-and-faulty/2762/3 "2016-12-06T15:16:56Z")

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Thank you, I purchased it directly from them. I’ve emailed support, I hope they replied soon.

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**Author:** ![HunterC](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/hunterc/32/878_2.png) [@HunterC](https://community.anovaculinary.com/u/HunterC)\
**Post date:** [December 6, 2016, 6:12pm UTC](https://community.anovaculinary.com/t/my-new-out-of-the-box-anovas-lcd-is-pitch-black-and-faulty/2762/4 "2016-12-06T18:12:26Z")

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@Lester They should be back to you in less than 24 hours and will help you with the whole process, so sorry you got a faulty unit!

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**Author:** ![Lester](https://avatars.discourse-cdn.com/v4/letter/l/b9e5f3/32.png) [@Lester](https://community.anovaculinary.com/u/Lester)\
**Post date:** [December 7, 2016, 12:32am UTC](https://community.anovaculinary.com/t/my-new-out-of-the-box-anovas-lcd-is-pitch-black-and-faulty/2762/5 "2016-12-07T00:32:27Z")

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Thank you! The support team did get to me, i’m just waiting for them to issue me a new product now