# My order is showing as non existent but money has been taken out my account **URL:** \ **Category:** Anova Support\ **Created:** [December 22, 2016, 2:45am UTC](https://community.anovaculinary.com/t/my-order-is-showing-as-non-existent-but-money-has-been-taken-out-my-account/3342 "2016-12-22T02:45:43Z")\ **Posts on this page:** 15\ **Page:** 1
**Author:** ![Sbrett](https://avatars.discourse-cdn.com/v4/letter/s/e9a140/32.png) [@Sbrett](https://community.anovaculinary.com/u/Sbrett)\ **Post date:** [December 22, 2016, 2:45am UTC](https://community.anovaculinary.com/t/my-order-is-showing-as-non-existent-but-money-has-been-taken-out-my-account/3342/1 "2016-12-22T02:45:43Z")
Hi there I ordered my wifi anova for a Christmas present on 19/12. I understand it might not have been with me in time as I ordered late but when I have tracked this using the order tracking number it shows as the order not existing. I would not normally be too worried and would just re order but the money has been deducted from my account. I have read previous comments about order numbers being changed which is fine but in need to know the order is on the way or if not I would like my money transferd back so I can order again in time to use the existing £40 discount code I have used. Thank you Sara ---
**Author:** ![MarkFugs](https://avatars.discourse-cdn.com/v4/letter/m/35a633/32.png) [@MarkFugs](https://community.anovaculinary.com/u/MarkFugs)\ **Post date:** [December 22, 2016, 3:22am UTC](https://community.anovaculinary.com/t/my-order-is-showing-as-non-existent-but-money-has-been-taken-out-my-account/3342/2 "2016-12-22T03:22:03Z")
I had the same issue and figured out that you have to go to the order status update of your specific region. Hope this helps. ---
**Author:** ![Sbrett](https://avatars.discourse-cdn.com/v4/letter/s/e9a140/32.png) [@Sbrett](https://community.anovaculinary.com/u/Sbrett)\ **Post date:** [December 22, 2016, 3:34am UTC](https://community.anovaculinary.com/t/my-order-is-showing-as-non-existent-but-money-has-been-taken-out-my-account/3342/3 "2016-12-22T03:34:39Z")
Hi Mark! Thanks for helping- how do I track it For specific region!? ---
**Author:** ![MarkFugs](https://avatars.discourse-cdn.com/v4/letter/m/35a633/32.png) [@MarkFugs](https://community.anovaculinary.com/u/MarkFugs)\ **Post date:** [December 22, 2016, 3:51am UTC](https://community.anovaculinary.com/t/my-order-is-showing-as-non-existent-but-money-has-been-taken-out-my-account/3342/4 "2016-12-22T03:51:35Z")
Go to [support.anovaculinary.com](http://support.anovaculinary.com) Then choose Store FAQs \> Shipping \> Anova Holiday 2016 Shipping Schedule Then you should see links for diffeeent regions. Click on yours and type in your order number and email. I hope that works! ---
**Author:** ![Sbrett](https://avatars.discourse-cdn.com/v4/letter/s/e9a140/32.png) [@Sbrett](https://community.anovaculinary.com/u/Sbrett)\ **Post date:** [December 22, 2016, 3:57am UTC](https://community.anovaculinary.com/t/my-order-is-showing-as-non-existent-but-money-has-been-taken-out-my-account/3342/5 "2016-12-22T03:57:39Z")
You’re an absolute star! Thank you 🙂 merry Christmas and enjoy the holidays ---
**Author:** ![Mark1](https://avatars.discourse-cdn.com/v4/letter/m/e0b2c6/32.png) [@Mark1](https://community.anovaculinary.com/u/Mark1)\ **Post date:** [December 22, 2016, 3:59am UTC](https://community.anovaculinary.com/t/my-order-is-showing-as-non-existent-but-money-has-been-taken-out-my-account/3342/6 "2016-12-22T03:59:10Z")
You got yrs yet MarkFugs? ---
**Author:** ![MarkFugs](https://avatars.discourse-cdn.com/v4/letter/m/35a633/32.png) [@MarkFugs](https://community.anovaculinary.com/u/MarkFugs)\ **Post date:** [December 22, 2016, 4:15am UTC](https://community.anovaculinary.com/t/my-order-is-showing-as-non-existent-but-money-has-been-taken-out-my-account/3342/7 "2016-12-22T04:15:17Z")
Not yet. Still sous vide-ing in my dish washer. Jokes! ---
**Author:** ![HunterC](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/hunterc/32/878_2.png) [@HunterC](https://community.anovaculinary.com/u/HunterC)\ **Post date:** [December 22, 2016, 4:24am UTC](https://community.anovaculinary.com/t/my-order-is-showing-as-non-existent-but-money-has-been-taken-out-my-account/3342/8 "2016-12-22T04:24:30Z")
Thanks so much for answering this @MarkFugs! You rule 💫 ---
**Author:** ![Mark1](https://avatars.discourse-cdn.com/v4/letter/m/e0b2c6/32.png) [@Mark1](https://community.anovaculinary.com/u/Mark1)\ **Post date:** [December 22, 2016, 5:12am UTC](https://community.anovaculinary.com/t/my-order-is-showing-as-non-existent-but-money-has-been-taken-out-my-account/3342/9 "2016-12-22T05:12:01Z")
@ MarkFugs. I think we ordered the same day going by yr previous posts, you will def get it next week. Merry xmas anyways. ---
**Author:** ![MarkFugs](https://avatars.discourse-cdn.com/v4/letter/m/35a633/32.png) [@MarkFugs](https://community.anovaculinary.com/u/MarkFugs)\ **Post date:** [December 22, 2016, 5:27am UTC](https://community.anovaculinary.com/t/my-order-is-showing-as-non-existent-but-money-has-been-taken-out-my-account/3342/10 "2016-12-22T05:27:15Z")
It’ll be something to look forward to post Christmas if that’s the case. Otherwise still holding out hope for it tomorrow. Merry Christmas to you too mate! ---
**Author:** ![Sbrett](https://avatars.discourse-cdn.com/v4/letter/s/e9a140/32.png) [@Sbrett](https://community.anovaculinary.com/u/Sbrett)\ **Post date:** [December 22, 2016, 8:53pm UTC](https://community.anovaculinary.com/t/my-order-is-showing-as-non-existent-but-money-has-been-taken-out-my-account/3342/11 "2016-12-22T20:53:33Z")
Hunter would you be able to give me a better place estimate if when I should be receiving mine? Ord r number UK-17603 Thank you ---
**Author:** ![HunterC](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/hunterc/32/878_2.png) [@HunterC](https://community.anovaculinary.com/u/HunterC)\ **Post date:** [December 23, 2016, 5:04am UTC](https://community.anovaculinary.com/t/my-order-is-showing-as-non-existent-but-money-has-been-taken-out-my-account/3342/12 "2016-12-23T05:04:06Z")
> [@Sbrett](#): > > UK-17603 Hi @Sbrett! It looks like it is in processing, and will be shipping out tomorrow, it takes shipments up to 24 hours to track, so it probably has already shipped, and you will be getting tracking tomorrow. Also please send an inquiry to [support@anovaculinary.com](mailto:support@anovaculinary.com) if you have more questions 🙂 ---
**Author:** ![Sbrett](https://avatars.discourse-cdn.com/v4/letter/s/e9a140/32.png) [@Sbrett](https://community.anovaculinary.com/u/Sbrett)\ **Post date:** [December 23, 2016, 5:52pm UTC](https://community.anovaculinary.com/t/my-order-is-showing-as-non-existent-but-money-has-been-taken-out-my-account/3342/13 "2016-12-23T17:52:42Z")
I have emailed already four days ago I understand you’re all busy. Thank you I’ll try tracking again tomorrow ---
**Author:** ![Sbrett](https://avatars.discourse-cdn.com/v4/letter/s/e9a140/32.png) [@Sbrett](https://community.anovaculinary.com/u/Sbrett)\ **Post date:** [December 26, 2016, 12:13am UTC](https://community.anovaculinary.com/t/my-order-is-showing-as-non-existent-but-money-has-been-taken-out-my-account/3342/14 "2016-12-26T00:13:26Z")
Hi Hunter, Still received no tracking… still shows up as processing… ---
**Author:** ![HunterC](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/hunterc/32/878_2.png) [@HunterC](https://community.anovaculinary.com/u/HunterC)\ **Post date:** [December 26, 2016, 9:26pm UTC](https://community.anovaculinary.com/t/my-order-is-showing-as-non-existent-but-money-has-been-taken-out-my-account/3342/15 "2016-12-26T21:26:35Z")
> [@Sbrett](#): > > Still received no tracking Hey @Sbrett, I have just passed your order number to a special support team dealing with cases that have’t shipped yet. They should be getting back to you with more info shortly So sorry again for all the delays and thanks you for being so understanding 🙂