# my sous vide will not work

**URL:** <https://community.anovaculinary.com/t/my-sous-vide-will-not-work/25711>\
**Category:** Anova Support\
**Created:** [April 21, 2020, 2:33pm UTC](https://community.anovaculinary.com/t/my-sous-vide-will-not-work/25711 "2020-04-21T14:33:20Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![gdsenn](https://avatars.discourse-cdn.com/v4/letter/g/f08c70/32.png) [@gdsenn](https://community.anovaculinary.com/u/gdsenn)\
**Post date:** [April 21, 2020, 2:33pm UTC](https://community.anovaculinary.com/t/my-sous-vide-will-not-work/25711/1 "2020-04-21T14:33:20Z")

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when I turn it on it shuts off right away It is new and never been used.

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**Author:** ![john.jcb](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/john.jcb/32/7269_2.png) [@john.jcb](https://community.anovaculinary.com/u/john.jcb)\
**Post date:** [April 21, 2020, 8:23pm UTC](https://community.anovaculinary.com/t/my-sous-vide-will-not-work/25711/2 "2020-04-21T20:23:37Z")

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Please contact Anova support.

This is not a user fixable problem.

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**Author:** ![Chris2788](https://avatars.discourse-cdn.com/v4/letter/c/a9a28c/32.png) [@Chris2788](https://community.anovaculinary.com/u/Chris2788)\
**Post date:** [April 23, 2020, 1:20am UTC](https://community.anovaculinary.com/t/my-sous-vide-will-not-work/25711/3 "2020-04-23T01:20:46Z")

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Had the same problem with the 2nd out of third Anova I got in one month. Just returned my third today and 15 minutes later bought a joule. I don’t know why Anova has so many users when I got 3 out of 3 duds and there are so many complaints online.

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**Author:** ![fischersd](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/fischersd/32/5594_2.png) [@fischersd](https://community.anovaculinary.com/u/fischersd)\
**Post date:** [April 23, 2020, 1:23am UTC](https://community.anovaculinary.com/t/my-sous-vide-will-not-work/25711/4 "2020-04-23T01:23:24Z")

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…because those quality issues are relatively new. They must be having manufacturing issues at the plant in China.

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**Author:** ![Chris2788](https://avatars.discourse-cdn.com/v4/letter/c/a9a28c/32.png) [@Chris2788](https://community.anovaculinary.com/u/Chris2788)\
**Post date:** [April 24, 2020, 1:20am UTC](https://community.anovaculinary.com/t/my-sous-vide-will-not-work/25711/5 "2020-04-24T01:20:11Z")

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I hope they can get it under control. I’ll give them another chance in a few years. The pro felt expensive when you held it and circulated tons of water. Just didn’t work which really bums me out.