# Nano Do Not BUY **URL:** \ **Category:** Anova Support\ **Created:** [September 24, 2018, 2:42pm UTC](https://community.anovaculinary.com/t/nano-do-not-buy/16834 "2018-09-24T14:42:10Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![xaml](https://avatars.discourse-cdn.com/v4/letter/x/2bfe46/32.png) [@xaml](https://community.anovaculinary.com/u/xaml)\ **Post date:** [September 24, 2018, 2:42pm UTC](https://community.anovaculinary.com/t/nano-do-not-buy/16834/1 "2018-09-24T14:42:10Z")
I received 4 replacement Nanos, All defective!!! no one is doing a quality control investigation, Do not buy this product, they will not honor refunds, ---
**Author:** ![AlyssaWOAH](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/alyssawoah/32/2946_2.png) [@AlyssaWOAH](https://community.anovaculinary.com/u/AlyssaWOAH)\ **Post date:** [September 24, 2018, 4:11pm UTC](https://community.anovaculinary.com/t/nano-do-not-buy/16834/2 "2018-09-24T16:11:35Z")
Hey @xaml, what was your ticket number for support? I want to look into this for you. ---
**Author:** ![xaml](https://avatars.discourse-cdn.com/v4/letter/x/2bfe46/32.png) [@xaml](https://community.anovaculinary.com/u/xaml)\ **Post date:** [September 24, 2018, 5:25pm UTC](https://community.anovaculinary.com/t/nano-do-not-buy/16834/3 "2018-09-24T17:25:09Z")
452671 ---
**Author:** ![Bill](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/bill/32/9_2.png) [@Bill](https://community.anovaculinary.com/u/Bill)\ **Post date:** [September 24, 2018, 10:45pm UTC](https://community.anovaculinary.com/t/nano-do-not-buy/16834/4 "2018-09-24T22:45:29Z")
hey xaml - going through the threads of conversation with our support, it looks like we’ve replaced your Nano 3 times. We’d love to offer you a refund as it does not meet your expectations, but unfortunately you’ve purchased it via Amazon and not our website. Much like trying to return a product you purchased from Target to a different retail store, we cannot issue a refund on a device you purchased elsewhere. I’ll let our team continue the discussion via the support discussions there. Take care.