# New anova cooker not work circulation

**URL:** https://community.anovaculinary.com/t/new-anova-cooker-not-work-circulation/23167
**Category:** General
**Created:** [October 8, 2019, 8:19pm UTC](https://community.anovaculinary.com/t/new-anova-cooker-not-work-circulation/23167 "2019-10-08T20:19:27Z")
**Posts on this page:** 7
**Page:** 1

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### Author: ![Lyxx](https://avatars.discourse-cdn.com/v4/letter/l/b19c9b/32.png) [@Lyxx](https://community.anovaculinary.com/u/Lyxx)
#### Post date: [October 8, 2019, 8:19pm UTC](https://community.anovaculinary.com/t/new-anova-cooker-not-work-circulation/23167/1 "2019-10-08T20:19:27Z")

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Hellou, i buyed new anova precision. Delivery yesterday. I try cook chicken is seal vacuum bag. Bags are ready , i flturn on aniva and nothing circulation not work and i hear bad sound … i see on rod brown color… what now?

Here is video:

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![](https://us1.discourse-cdn.com/flex016/uploads/anova/original/2X/c/c77ce81fe835079de00ce04ceb5dba43e0e204bd.jpeg)

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### Author: ![Ember](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/ember/32/729_2.png) [@Ember](https://community.anovaculinary.com/u/Ember)
#### Post date: [October 8, 2019, 8:38pm UTC](https://community.anovaculinary.com/t/new-anova-cooker-not-work-circulation/23167/2 "2019-10-08T20:38:14Z")

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That’s corrosion and mineral deposit. That doesn’t look like a brand new machine. I would contact your point of sale and then contact Anova support on [support@anovaculinary.com](mailto:support@anovaculinary.com). This is not how a brand new, unused unit should look.

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### Author: ![Brian1](https://avatars.discourse-cdn.com/v4/letter/b/50afbb/32.png) [@Brian1](https://community.anovaculinary.com/u/Brian1)
#### Post date: [October 8, 2019, 8:49pm UTC](https://community.anovaculinary.com/t/new-anova-cooker-not-work-circulation/23167/3 "2019-10-08T20:49:16Z")

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Did you buy it directly from Anova or through a third party: Amazon, eBay, etc.? If you bought it from Anova, get in touch with support. If not, contact the seller ore the host site.

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### Author: ![Lyxx](https://avatars.discourse-cdn.com/v4/letter/l/b19c9b/32.png) [@Lyxx](https://community.anovaculinary.com/u/Lyxx)
#### Post date: [October 8, 2019, 8:52pm UTC](https://community.anovaculinary.com/t/new-anova-cooker-not-work-circulation/23167/4 "2019-10-08T20:52:01Z")

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i buyed from anova culinary page [https://anovaculinary.com/](https://anovaculinary.com/)

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### Author: ![Brian1](https://avatars.discourse-cdn.com/v4/letter/b/50afbb/32.png) [@Brian1](https://community.anovaculinary.com/u/Brian1)
#### Post date: [October 8, 2019, 10:00pm UTC](https://community.anovaculinary.com/t/new-anova-cooker-not-work-circulation/23167/5 "2019-10-08T22:00:54Z")

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Then i would do as @Ember suggests, add contact support

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### Author: ![Lew1](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/lew1/32/6167_2.png) [@Lew1](https://community.anovaculinary.com/u/Lew1)
#### Post date: [October 9, 2019, 10:33pm UTC](https://community.anovaculinary.com/t/new-anova-cooker-not-work-circulation/23167/7 "2019-10-09T22:33:47Z")

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Sounds fishy to me.

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### Author: ![michihenning](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/michihenning/32/1655_2.png) [@michihenning](https://community.anovaculinary.com/u/michihenning)
#### Post date: [October 10, 2019, 9:39am UTC](https://community.anovaculinary.com/t/new-anova-cooker-not-work-circulation/23167/8 "2019-10-10T09:39:36Z")

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They obviously sent you a second-hand unit. There is corrosion as well as mineral deposits. Personally, I’d give them hell for this.