# New Precision cooker not working **URL:** \ **Category:** Anova Support\ **Created:** [May 21, 2015, 4:56am UTC](https://community.anovaculinary.com/t/new-precision-cooker-not-working/478 "2015-05-21T04:56:01Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![mferrfig](https://avatars.discourse-cdn.com/v4/letter/m/41988e/32.png) [@mferrfig](https://community.anovaculinary.com/u/mferrfig)\ **Post date:** [May 21, 2015, 4:56am UTC](https://community.anovaculinary.com/t/new-precision-cooker-not-working/478/1 "2015-05-21T04:56:01Z")
I got my precision cooker today and when i installed it and hit the play button it ran like for half a second and then stops and keeps making a short beep and repeating the beep every 5 seconds. Every time i hit he play button its the same. Here’s a clip to show the problem im referring to. ---
**Author:** ![mferrfig](https://avatars.discourse-cdn.com/v4/letter/m/41988e/32.png) [@mferrfig](https://community.anovaculinary.com/u/mferrfig)\ **Post date:** [May 21, 2015, 4:56am UTC](https://community.anovaculinary.com/t/new-precision-cooker-not-working/478/2 "2015-05-21T04:56:23Z")
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**Author:** ![mferrfig](https://avatars.discourse-cdn.com/v4/letter/m/41988e/32.png) [@mferrfig](https://community.anovaculinary.com/u/mferrfig)\ **Post date:** [May 21, 2015, 4:59am UTC](https://community.anovaculinary.com/t/new-precision-cooker-not-working/478/3 "2015-05-21T04:59:15Z")
[- YouTube](https://youtu.be/3ei4FagmJVM) ---
**Author:** ![elangomatt](https://avatars.discourse-cdn.com/v4/letter/e/b9bd4f/32.png) [@elangomatt](https://community.anovaculinary.com/u/elangomatt)\ **Post date:** [May 21, 2015, 6:28am UTC](https://community.anovaculinary.com/t/new-precision-cooker-not-working/478/4 "2015-05-21T06:28:13Z")
Just out of curiosity, have you tried putting more water in at all? I believe you that it was above the minimum line but it looked to me like a pretty darn small amount of water. (It was pretty hard to see the water level in the video so maybe it was actually more than I could see). At any rate, you’ll get better replies from contacting support directly instead of going through this community forum. I’ve had to get a replacement and support is really good. ---
**Author:** ![Simon\_C](https://avatars.discourse-cdn.com/v4/letter/s/9fc29f/32.png) [@Simon\_C](https://community.anovaculinary.com/u/Simon_C)\ **Post date:** [May 21, 2015, 11:47am UTC](https://community.anovaculinary.com/t/new-precision-cooker-not-working/478/5 "2015-05-21T11:47:01Z")
@mferrfig, please email [support@anovaculinary.com](mailto:support@anovaculinary.com), we definitely want to know more about this and hopefully we’ll get you back up and running soon. ---
**Author:** ![adnewman](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/adnewman/32/470_2.png) [@adnewman](https://community.anovaculinary.com/u/adnewman)\ **Post date:** [May 23, 2015, 1:36pm UTC](https://community.anovaculinary.com/t/new-precision-cooker-not-working/478/6 "2015-05-23T13:36:56Z")
That beeping is likely due to the fact that the cooker thinks the water level is too low. As @elangomatt suggested, be sure the water level is about an inch or so above the “MIN” mark just to be sure. If it is still mis-behaving, Anova will take care of you.