# No replies from customer support

**URL:** <https://community.anovaculinary.com/t/no-replies-from-customer-support/19421>\
**Category:** Anova Support\
**Created:** [January 11, 2019, 4:52pm UTC](https://community.anovaculinary.com/t/no-replies-from-customer-support/19421 "2019-01-11T16:52:36Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![lamis](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/lamis/32/4819_2.png) [@lamis](https://community.anovaculinary.com/u/lamis)\
**Post date:** [January 11, 2019, 4:52pm UTC](https://community.anovaculinary.com/t/no-replies-from-customer-support/19421/1 "2019-01-11T16:52:36Z")

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Hello Guys,

Before I bought the device I got instant reply. now after the purchase I sent several emails and no one is replying to my issue.

Can you please tell me how can I reach you?

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**Author:** ![AlyssaWOAH](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/alyssawoah/32/2946_2.png) [@AlyssaWOAH](https://community.anovaculinary.com/u/AlyssaWOAH)\
**Post date:** [January 11, 2019, 5:04pm UTC](https://community.anovaculinary.com/t/no-replies-from-customer-support/19421/2 "2019-01-11T17:04:18Z")

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Hey, can you let me know what your ticket number with support is?

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**Author:** ![lamis](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/lamis/32/4819_2.png) [@lamis](https://community.anovaculinary.com/u/lamis)\
**Post date:** [January 11, 2019, 5:15pm UTC](https://community.anovaculinary.com/t/no-replies-from-customer-support/19421/3 "2019-01-11T17:15:08Z")

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its ok I got the reply now finally. thanks 🙂 yay \<3

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**Author:** ![JamesBartlett](https://avatars.discourse-cdn.com/v4/letter/j/e68b1a/32.png) [@JamesBartlett](https://community.anovaculinary.com/u/JamesBartlett)\
**Post date:** [January 11, 2019, 7:35pm UTC](https://community.anovaculinary.com/t/no-replies-from-customer-support/19421/4 "2019-01-11T19:35:56Z")

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> [@AlyssaWOAH](#):
>
> me know what your ticket number with support

I also have had an EXTREMELY difficult time getting a reply. Support does not appear to be a strength for the Anova company.

I am super disappointed in the whole process.

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**Author:** ![AlyssaWOAH](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/alyssawoah/32/2946_2.png) [@AlyssaWOAH](https://community.anovaculinary.com/u/AlyssaWOAH)\
**Post date:** [January 11, 2019, 10:17pm UTC](https://community.anovaculinary.com/t/no-replies-from-customer-support/19421/5 "2019-01-11T22:17:15Z")

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We will respond to your inquiry. We’re just unfortunately experiencing a higher than usual volume of tickets.

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**Author:** ![schupa](https://avatars.discourse-cdn.com/v4/letter/s/96bed5/32.png) [@schupa](https://community.anovaculinary.com/u/schupa)\
**Post date:** [January 15, 2019, 6:28am UTC](https://community.anovaculinary.com/t/no-replies-from-customer-support/19421/6 "2019-01-15T06:28:31Z")

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I’m experience some issues as well I’m afraid. I ordered my Anova Precision Cooker 2018-12-23 and the order is still under “process” and since I wanted to know why it hasn’t been shipped I contacted customer support. This was a week ago and no replies yet.