# No response from Anova Support after mistake from rep

**URL:** <https://community.anovaculinary.com/t/no-response-from-anova-support-after-mistake-from-rep/19981>\
**Category:** Anova Support\
**Created:** [February 6, 2019, 10:25pm UTC](https://community.anovaculinary.com/t/no-response-from-anova-support-after-mistake-from-rep/19981 "2019-02-06T22:25:51Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Paulwouters](https://avatars.discourse-cdn.com/v4/letter/p/46a35a/32.png) [@Paulwouters](https://community.anovaculinary.com/u/Paulwouters)\
**Post date:** [February 6, 2019, 10:25pm UTC](https://community.anovaculinary.com/t/no-response-from-anova-support-after-mistake-from-rep/19981/1 "2019-02-06T22:25:51Z")

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I’ve attached all the images needed. This was a MONTH ago. I tried several other ways to reach Anova Support, with no success: so this is my last hope.

 ![](https://us1.discourse-cdn.com/flex016/uploads/anova/original/2X/8/898010fd80422adea1d693b925fadd3c25cd5e2a.png)

I said I lived in Holland… Holland is the Netherlands. Rikka says they do not ship to Holland while The Netherlands is clearly in the list.

 ![](https://us1.discourse-cdn.com/flex016/uploads/anova/original/2X/0/0eef2ac619cdff85dc41279ee6e29adf8e349151.png)

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**Author:** ![AlyssaWOAH](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/alyssawoah/32/2946_2.png) [@AlyssaWOAH](https://community.anovaculinary.com/u/AlyssaWOAH)\
**Post date:** [February 6, 2019, 10:52pm UTC](https://community.anovaculinary.com/t/no-response-from-anova-support-after-mistake-from-rep/19981/2 "2019-02-06T22:52:06Z")

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What’s the ticket number?

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**Author:** ![Paulwouters](https://avatars.discourse-cdn.com/v4/letter/p/46a35a/32.png) [@Paulwouters](https://community.anovaculinary.com/u/Paulwouters)\
**Post date:** [February 6, 2019, 10:55pm UTC](https://community.anovaculinary.com/t/no-response-from-anova-support-after-mistake-from-rep/19981/3 "2019-02-06T22:55:14Z")

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487541

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**Author:** ![AlyssaWOAH](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/alyssawoah/32/2946_2.png) [@AlyssaWOAH](https://community.anovaculinary.com/u/AlyssaWOAH)\
**Post date:** [February 6, 2019, 11:04pm UTC](https://community.anovaculinary.com/t/no-response-from-anova-support-after-mistake-from-rep/19981/4 "2019-02-06T23:04:15Z")

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Thank you. We’ll have someone follow up.

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**Author:** ![AlyssaWOAH](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/alyssawoah/32/2946_2.png) [@AlyssaWOAH](https://community.anovaculinary.com/u/AlyssaWOAH)\
**Post date:** [February 6, 2019, 11:04pm UTC](https://community.anovaculinary.com/t/no-response-from-anova-support-after-mistake-from-rep/19981/5 "2019-02-06T23:04:19Z")

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Closed on February 6, 2019, 11:04pm UTC