# No response from support after Anova Pro Never arrived **URL:** \ **Category:** Anova Support\ **Created:** [August 24, 2020, 2:06am UTC](https://community.anovaculinary.com/t/no-response-from-support-after-anova-pro-never-arrived/26721 "2020-08-24T02:06:44Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![Will](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/will/32/6749_2.png) [@Will](https://community.anovaculinary.com/u/Will)\ **Post date:** [August 24, 2020, 2:06am UTC](https://community.anovaculinary.com/t/no-response-from-support-after-anova-pro-never-arrived/26721/1 "2020-08-24T02:06:44Z")
Half my order never arrived even though it said it has shipped. I only received the tracking number for half of my order. I have contacted support 3 times over 3 weeks and I have received no response. I am very disappointed with anova’s service and support. Has anyone else had a response from [support@anovaculinary.com](mailto:support@anovaculinary.com)? It feels like no one is home. ---
**Author:** ![fischersd](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/fischersd/32/5594_2.png) [@fischersd](https://community.anovaculinary.com/u/fischersd)\ **Post date:** [August 25, 2020, 5:21pm UTC](https://community.anovaculinary.com/t/no-response-from-support-after-anova-pro-never-arrived/26721/2 "2020-08-25T17:21:31Z")
If you’re in North America, I would get on the phone with them, rather than wasting more time trying to get an e-mail response (and, yes, of course they should have responded). Toll-Free: 1-855-421-8282 Hours: Monday - Friday, 9am - 5pm (Eastern)