# Order showing as non existing but money debited from my account

**URL:** <https://community.anovaculinary.com/t/order-showing-as-non-existing-but-money-debited-from-my-account/27403>\
**Category:** Anova Support\
**Created:** [November 29, 2020, 11:42pm UTC](https://community.anovaculinary.com/t/order-showing-as-non-existing-but-money-debited-from-my-account/27403 "2020-11-29T23:42:38Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![D1819](https://avatars.discourse-cdn.com/v4/letter/d/e56c9b/32.png) [@D1819](https://community.anovaculinary.com/u/D1819)\
**Post date:** [November 29, 2020, 11:42pm UTC](https://community.anovaculinary.com/t/order-showing-as-non-existing-but-money-debited-from-my-account/27403/1 "2020-11-29T23:42:38Z")

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I have placed an order HKM147189 last week and was not able to track order status through your website. Sent numerous enquiry to the support mailbox and receive no response.

Thought order was cancelled by mt card has been debited

Appreciate any form of update, not the best black friday experience

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**Author:** ![fischersd](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/fischersd/32/5594_2.png) [@fischersd](https://community.anovaculinary.com/u/fischersd)\
**Post date:** [December 1, 2020, 2:01pm UTC](https://community.anovaculinary.com/t/order-showing-as-non-existing-but-money-debited-from-my-account/27403/2 "2020-12-01T14:01:29Z")

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You need to use the support link at the top of the page and use either the e-mail address or phone number to contact Anova. This community is Anova customers supporting Anova customers.

For the most part, Anova staff don’t frequent these forums.