# Password reset: how?

**URL:** <https://community.anovaculinary.com/t/password-reset-how/8811>\
**Category:** Anova Support\
**Created:** [August 12, 2017, 10:30am UTC](https://community.anovaculinary.com/t/password-reset-how/8811 "2017-08-12T10:30:48Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![neilnjae](https://avatars.discourse-cdn.com/v4/letter/n/e274bd/32.png) [@neilnjae](https://community.anovaculinary.com/u/neilnjae)\
**Post date:** [August 12, 2017, 10:30am UTC](https://community.anovaculinary.com/t/password-reset-how/8811/1 "2017-08-12T10:30:48Z")

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I need to reset my password for connecting to the device, as I’ve forgotten what it was. But when I ask the app for a password reset link, the website just takes me to a page that says “Your email address has been confirmed” without allowing me to change the password.

The link looks like  
[https://w2zgeuzzgg.execute-api.us-west-2.amazonaws.com/test/deeplink?url=anova%3A%2F%2Freset-password%3Fcode%3D000000](https://w2zgeuzzgg.execute-api.us-west-2.amazonaws.com/test/deeplink?url=anova%3A%2F%2Freset-password%3Fcode%3D000000)

which implies it’s a problem with how the password reset request is being handled once received.

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**Author:** ![AlyssaWOAH](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/alyssawoah/32/2946_2.png) [@AlyssaWOAH](https://community.anovaculinary.com/u/AlyssaWOAH)\
**Post date:** [August 13, 2017, 3:48pm UTC](https://community.anovaculinary.com/t/password-reset-how/8811/2 "2017-08-13T15:48:48Z")

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Hmm, I don’t have an answer for this. But, I’d email [support@anovaculinary.com](mailto:support@anovaculinary.com) so they can troubleshoot the issue and get you connected.

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**Author:** ![neilnjae](https://avatars.discourse-cdn.com/v4/letter/n/e274bd/32.png) [@neilnjae](https://community.anovaculinary.com/u/neilnjae)\
**Post date:** [August 14, 2017, 10:43am UTC](https://community.anovaculinary.com/t/password-reset-how/8811/3 "2017-08-14T10:43:04Z")

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Thanks. I’ve done that. Let’s hope for a speedy resolution!

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**Author:** ![AlyssaWOAH](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/alyssawoah/32/2946_2.png) [@AlyssaWOAH](https://community.anovaculinary.com/u/AlyssaWOAH)\
**Post date:** [August 14, 2017, 1:53pm UTC](https://community.anovaculinary.com/t/password-reset-how/8811/4 "2017-08-14T13:53:03Z")

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Let me know of the outcome! @neilnjae

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**Author:** ![neilnjae](https://avatars.discourse-cdn.com/v4/letter/n/e274bd/32.png) [@neilnjae](https://community.anovaculinary.com/u/neilnjae)\
**Post date:** [August 17, 2017, 10:45am UTC](https://community.anovaculinary.com/t/password-reset-how/8811/5 "2017-08-17T10:45:01Z")

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All sorted now, thanks to some manual intervention by the support team.

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**Author:** ![AlyssaWOAH](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/alyssawoah/32/2946_2.png) [@AlyssaWOAH](https://community.anovaculinary.com/u/AlyssaWOAH)\
**Post date:** [August 17, 2017, 1:40pm UTC](https://community.anovaculinary.com/t/password-reset-how/8811/6 "2017-08-17T13:40:54Z")

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I’m happy it’s sorted! Thanks for keeping me updated. 🙂