# Please help me ,Please help me **URL:** \ **Category:** General\ **Created:** [December 31, 2019, 3:06pm UTC](https://community.anovaculinary.com/t/please-help-me-please-help-me/24523 "2019-12-31T15:06:49Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![Cool2020](https://avatars.discourse-cdn.com/v4/letter/c/b5a626/32.png) [@Cool2020](https://community.anovaculinary.com/u/Cool2020)\ **Post date:** [December 31, 2019, 3:06pm UTC](https://community.anovaculinary.com/t/please-help-me-please-help-me/24523/1 "2019-12-31T15:06:49Z")
2019-12-16 - I have bought 3 sets Nano model from online as price HKD99 per one, payment successfully made. 2019-12-17 - received email from ANOVA said Thanks for reaching out - We sincerely apologize for the inconvenience this has caused.There was an unexpected error on our website resulting for multiple customers to order the Nano model for only HK$99 instead of HK$788. We’ve corrected this issue and we’ve processed a full refund on your account. Please allow 2-3 business days for the refund to reflect. 2019-12-18 - Although i don’t accept this reason, however , I have no choice , waiting refund 2019-12-19 - CS email said : Your full refund was processed on Dec.17th. Please allow 2-5 business days for the refund to be reflected back to your account 2019-12-23 - I sent email to CS said still have not receive refund. 2019-12-23 - CS reply : I don’t have access to the refund transaction ID but I see that we have successfully refunded HK$446 to your MasterCard.Allow me to coordinate this issue with our billing team. I will give you an update as soon as I hear from them. 2019-12-26 - CS said We’re still looking into this for you. I’ll get back to you as soon as I hear from our billing team. until now 2019-12-31 , no one reply me , no refund. is this reasonable ? is this acceptable ? there only one email is support , but no one reply. no other email i can sent . I try to sent on FB . have read . but no reply . I try to sent to CEO , his FB , no reply. even i want to compliant but no way to do . how can i do ? what can i do ? is ANOVA give this services to customer ? is this the company SLA like this ? I just want to get back my money , IS THERE ANYTHING WRONG ? ---
**Author:** ![Ember](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/ember/32/729_2.png) [@Ember](https://community.anovaculinary.com/u/Ember)\ **Post date:** [December 31, 2019, 10:01pm UTC](https://community.anovaculinary.com/t/please-help-me-please-help-me/24523/2 "2019-12-31T22:01:55Z")
Unfortunately I don’t think anyone on the forum can help you as we are only end users and there no longer seems to be Anova representation among the group. I would normally suggest that you attempt to phone Anova Support during business hours, but I realise that may be difficult due to location and timing, etc. In case we are successful in gaining attention from an Anova Rep, are you able to provide a Support Ticket number or transaction ID by which your issue can be traced? Hopefully it is only a timing issue due to the holiday period. ---
**Author:** ![Cool2020](https://avatars.discourse-cdn.com/v4/letter/c/b5a626/32.png) [@Cool2020](https://community.anovaculinary.com/u/Cool2020)\ **Post date:** [December 31, 2019, 11:14pm UTC](https://community.anovaculinary.com/t/please-help-me-please-help-me/24523/3 "2019-12-31T23:14:51Z")
ticket id # 575113 from 26 to 31 , 5days , no one reply me . that is unacceptable . i am difficulty to phone call as different timezone i have no other method so i post here hope can draw attention . thanks for understanding ---
**Author:** ![Ember](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/ember/32/729_2.png) [@Ember](https://community.anovaculinary.com/u/Ember)\ **Post date:** [December 31, 2019, 11:38pm UTC](https://community.anovaculinary.com/t/please-help-me-please-help-me/24523/4 "2019-12-31T23:38:44Z")
I’ve forwarded the information to someone at Anova with the hopes of getting you a response. Fingers crossed for a speedy and satisfying resolution. Happy New Year (of the western variety) ---
**Author:** ![Cool2020](https://avatars.discourse-cdn.com/v4/letter/c/b5a626/32.png) [@Cool2020](https://community.anovaculinary.com/u/Cool2020)\ **Post date:** [January 1, 2020, 4:33am UTC](https://community.anovaculinary.com/t/please-help-me-please-help-me/24523/5 "2020-01-01T04:33:20Z")
Appreciate your help Happy New Year ---
**Author:** ![Cool2020](https://avatars.discourse-cdn.com/v4/letter/c/b5a626/32.png) [@Cool2020](https://community.anovaculinary.com/u/Cool2020)\ **Post date:** [January 4, 2020, 3:53am UTC](https://community.anovaculinary.com/t/please-help-me-please-help-me/24523/6 "2020-01-04T03:53:38Z")
Finally , they just say keep check with billing team , take long long time still no result. Really make me disappointed… ---
**Author:** ![Ember](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/ember/32/729_2.png) [@Ember](https://community.anovaculinary.com/u/Ember)\ **Post date:** [January 4, 2020, 10:21pm UTC](https://community.anovaculinary.com/t/please-help-me-please-help-me/24523/7 "2020-01-04T22:21:58Z")
Glad someone finally got in touch with you. ---
**Author:** ![Cool2020](https://avatars.discourse-cdn.com/v4/letter/c/b5a626/32.png) [@Cool2020](https://community.anovaculinary.com/u/Cool2020)\ **Post date:** [January 5, 2020, 2:32am UTC](https://community.anovaculinary.com/t/please-help-me-please-help-me/24523/8 "2020-01-05T02:32:54Z")
thanks , however still no luck, just reply once and keep saying check with billing team , i dont know how long they need to take for check as it take more than 2 weeks. really unacceptable services