# Precision Cooker 120v - tech issues **URL:** \ **Category:** Anova Support\ **Created:** [January 4, 2017, 8:30pm UTC](https://community.anovaculinary.com/t/precision-cooker-120v-tech-issues/4082 "2017-01-04T20:30:35Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![rx4486](https://avatars.discourse-cdn.com/v4/letter/r/f6c823/32.png) [@rx4486](https://community.anovaculinary.com/u/rx4486)\ **Post date:** [January 4, 2017, 8:30pm UTC](https://community.anovaculinary.com/t/precision-cooker-120v-tech-issues/4082/1 "2017-01-04T20:30:35Z")
I have an Anova Precision Cooker 120v unit. It worked great for a tenderloin on Christmas Eve but then stopped working when I tried to use it for New Years Eve. The unit still circulates but doesn’t heat the water - the black rubber part just below the temp reader gets hot but the metal part below where the circulator is stays cool. Its very possible its user-error. Any suggestions? I tried calling the anova support # and got dumped into a mailbox to leave a message. Thanks in Advance! ---
**Author:** ![fischersd](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/fischersd/32/5594_2.png) [@fischersd](https://community.anovaculinary.com/u/fischersd)\ **Post date:** [January 4, 2017, 9:41pm UTC](https://community.anovaculinary.com/t/precision-cooker-120v-tech-issues/4082/2 "2017-01-04T21:41:30Z")
The only way it could be user error would be if you set the temperature of the Anova to room temperature. 🙂 Obviously it worked once and now isn’t - pretty indicative of a defective unit. If I were you I’d either leave them that voicemail or send an e-mail to [support@anovaculinary.com](mailto:support@anovaculinary.com) (thinking the e-mail option may be the best use of your time) - give them a couple days to get back to you. ---
**Author:** ![HunterC](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/hunterc/32/878_2.png) [@HunterC](https://community.anovaculinary.com/u/HunterC)\ **Post date:** [January 4, 2017, 9:55pm UTC](https://community.anovaculinary.com/t/precision-cooker-120v-tech-issues/4082/3 "2017-01-04T21:55:04Z")
Seconding what @fischersd said! email [support@anovaculinary.com](mailto:support@anovaculinary.com) and we can get you set up with a functioning unit. 🙂 ---
**Author:** ![rx4486](https://avatars.discourse-cdn.com/v4/letter/r/f6c823/32.png) [@rx4486](https://community.anovaculinary.com/u/rx4486)\ **Post date:** [January 4, 2017, 9:57pm UTC](https://community.anovaculinary.com/t/precision-cooker-120v-tech-issues/4082/4 "2017-01-04T21:57:08Z")
Thanks! I sent An email just prior to posting my question in the forum. I will wait to hear back.