# Problem.

**URL:** <https://community.anovaculinary.com/t/problem/22196>\
**Category:** Anova Support\
**Created:** [July 29, 2019, 10:44pm UTC](https://community.anovaculinary.com/t/problem/22196 "2019-07-29T22:44:25Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Ramondavich](https://avatars.discourse-cdn.com/v4/letter/r/e56c9b/32.png) [@Ramondavich](https://community.anovaculinary.com/u/Ramondavich)\
**Post date:** [July 29, 2019, 10:44pm UTC](https://community.anovaculinary.com/t/problem/22196/1 "2019-07-29T22:44:26Z")

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New Anova sounds constant alarm when switched on but won’t work?

Won’t accept App or work on manual but alarm is going off.

Ramondavich.

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**Author:** ![Ember](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/ember/32/729_2.png) [@Ember](https://community.anovaculinary.com/u/Ember)\
**Post date:** [July 30, 2019, 5:40am UTC](https://community.anovaculinary.com/t/problem/22196/2 "2019-07-30T05:40:11Z")

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Only thing to do is contact Support.

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**Author:** ![Ramondavich](https://avatars.discourse-cdn.com/v4/letter/r/e56c9b/32.png) [@Ramondavich](https://community.anovaculinary.com/u/Ramondavich)\
**Post date:** [July 31, 2019, 7:33pm UTC](https://community.anovaculinary.com/t/problem/22196/3 "2019-07-31T19:33:19Z")

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And they told me to ask the question here 😂

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**Author:** ![Ember](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/ember/32/729_2.png) [@Ember](https://community.anovaculinary.com/u/Ember)\
**Post date:** [July 31, 2019, 9:38pm UTC](https://community.anovaculinary.com/t/problem/22196/4 "2019-07-31T21:38:33Z")

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You’re kidding. We’re only end users like you.

OK. You might try resetting the device. Should be instructions in the troubleshooting section of support FAQs. [Here](https://support.anovaculinary.com/hc/en-us/sections/200734220-Hardware-Troubleshooting)

Can’t help with the app as I don’t use it.