# Problems with firmware update
**URL:** https://community.anovaculinary.com/t/problems-with-firmware-update/24855
**Category:** General
**Created:** [January 18, 2020, 12:49am UTC](https://community.anovaculinary.com/t/problems-with-firmware-update/24855 "2020-01-18T00:49:25Z")
**Posts on this page:** 9
**Page:** 1
### Author:  [@Barrdoff](https://community.anovaculinary.com/u/Barrdoff)
#### Post date: [January 18, 2020, 12:49am UTC](https://community.anovaculinary.com/t/problems-with-firmware-update/24855/1 "2020-01-18T00:49:25Z")
I have a brand new Anova Premier unit. App calls for a firmware update but the update fails to complete! Anyone else having this problem?
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### Author:  [@Scott\_Clarke](https://community.anovaculinary.com/u/Scott_Clarke)
#### Post date: [May 19, 2020, 3:46am UTC](https://community.anovaculinary.com/t/problems-with-firmware-update/24855/2 "2020-05-19T03:46:54Z")
Yes having exactly the same problem with my Anova Precision. Did you find a solution?
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### Author:  [@Brian1](https://community.anovaculinary.com/u/Brian1)
#### Post date: [May 19, 2020, 6:09am UTC](https://community.anovaculinary.com/t/problems-with-firmware-update/24855/3 "2020-05-19T06:09:59Z")
Did you contact support?
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### Author:  [@Samuel\_Kimble](https://community.anovaculinary.com/u/Samuel_Kimble)
#### Post date: [May 20, 2020, 7:16pm UTC](https://community.anovaculinary.com/t/problems-with-firmware-update/24855/4 "2020-05-20T19:16:12Z")
The support are not responsive and do nothing to resolve. £200 for a device that doesn’t work as advertised. Sending mine back. How can I trust it to be left cooking overnight unsupervised when it can’t even connect to WiFi. Not fit for purpose
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### Author:  [@littlered](https://community.anovaculinary.com/u/littlered)
#### Post date: [May 27, 2020, 2:37pm UTC](https://community.anovaculinary.com/t/problems-with-firmware-update/24855/5 "2020-05-27T14:37:04Z")
same stuff here
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### Author:  [@SPIRIT\_NG](https://community.anovaculinary.com/u/SPIRIT_NG)
#### Post date: [June 8, 2020, 11:58am UTC](https://community.anovaculinary.com/t/problems-with-firmware-update/24855/6 "2020-06-08T11:58:33Z")
Yes having exactly the same problem with my anova precision cooker 2019
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### Author:  [@Bac\_Nguyen](https://community.anovaculinary.com/u/Bac_Nguyen)
#### Post date: [June 24, 2020, 6:49pm UTC](https://community.anovaculinary.com/t/problems-with-firmware-update/24855/7 "2020-06-24T18:49:39Z")
Purchased the anova pro
It demands a update that doesn’t work
Tried to call and chat… There is NO SUPPORT
This is a BAD BAD COMPANY
They want your money but no support
I will return the product
SCAM - don’t encourage Anova and buy any other brand
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### Author:  [@Mirozen](https://community.anovaculinary.com/u/Mirozen)
#### Post date: [June 27, 2020, 2:37am UTC](https://community.anovaculinary.com/t/problems-with-firmware-update/24855/8 "2020-06-27T02:37:52Z")
Hi @Bac_Nguyen,
These forums are pretty much populated with people who already own an Anova. Historically I’ve seen many people post that they have been very happy with their interactions with support. (I’ve never had a problem with either of my APC’s so I’ve never needed to contact support myself.)
Did you try any other support option? Web? Email?
The support email is [support@anovaculinary.com](mailto:support@anovaculinary.com)
They also have a web submission option that can be found on this page: [https://support.anovaculinary.com/hc/en-us](https://support.anovaculinary.com/hc/en-us)
Even if you’ve returned the Anova I highly recommend you still look into cooking sous vide. You can prepare some things using sous vide that you just can’t easily duplicate with any other method.
Best of luck.
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### Author:  [@Mhockett](https://community.anovaculinary.com/u/Mhockett)
#### Post date: [January 19, 2021, 4:59pm UTC](https://community.anovaculinary.com/t/problems-with-firmware-update/24855/9 "2021-01-19T16:59:40Z")
I just received my 3rd Anova Pro unit and support (on the line with me) walked me through the update. It failed like the last 2. They then authorized a 4th unit.
Before accepting, I borrowed my wife’s Samsung Galaxy Note 20 to try the same process. I have a Google Pixel 4XL. The update worked perfectly with the Samsung. I was then able to connect with the Pixel.
Bottom line, the unit is incompatible with anything on the Google Pixel platform. Pretty big miss. AND you’ll need to “find-a-friend” the next time they release a mandatory update for the unit. Hopefully, this is a software (via the Anova app) problem and not a hardware/firmware problem. If so, a simple update to their app will fix all the problems.