# propeller does not spin

**URL:** <https://community.anovaculinary.com/t/propeller-does-not-spin/25574>\
**Category:** First Cook Essentials\
**Created:** [April 6, 2020, 9:40pm UTC](https://community.anovaculinary.com/t/propeller-does-not-spin/25574 "2020-04-06T21:40:05Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![charmeyer](https://avatars.discourse-cdn.com/v4/letter/c/7ba0ec/32.png) [@charmeyer](https://community.anovaculinary.com/u/charmeyer)\
**Post date:** [April 6, 2020, 9:40pm UTC](https://community.anovaculinary.com/t/propeller-does-not-spin/25574/1 "2020-04-06T21:40:05Z")

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I started cooking, the unit was heating, the screen was on, but then I noticed the water wasn’t moving. The propeller was not turning. I can turn it by hand; it’s not locked in place, but the motor is not moving it.

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**Author:** ![Brian1](https://avatars.discourse-cdn.com/v4/letter/b/50afbb/32.png) [@Brian1](https://community.anovaculinary.com/u/Brian1)\
**Post date:** [April 6, 2020, 10:22pm UTC](https://community.anovaculinary.com/t/propeller-does-not-spin/25574/2 "2020-04-06T22:22:08Z")

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Did you contact customer support?