# Recent Customer Service Experience

**URL:** <https://community.anovaculinary.com/t/recent-customer-service-experience/344>\
**Category:** Anova Precision® Cooker\
**Created:** [February 10, 2015, 10:03pm UTC](https://community.anovaculinary.com/t/recent-customer-service-experience/344 "2015-02-10T22:03:43Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Michbill](https://avatars.discourse-cdn.com/v4/letter/m/d2c977/32.png) [@Michbill](https://community.anovaculinary.com/u/Michbill)\
**Post date:** [February 10, 2015, 10:03pm UTC](https://community.anovaculinary.com/t/recent-customer-service-experience/344/1 "2015-02-10T22:03:43Z")

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## I was an early adopter of the Anova One circulator (October 2013) and have been extremely happy with its performance ever since. With my quality assurance background, I frequently check the temperature of the water bath as measured by two different Thermapens and a type K thermocouple and always found the temperature within a fraction of a degree of the Anova’s readout. I have used it very heavily (I’d estimate five times per week) and many times for products requiring 24 - 72 hour cook times without any issues. I was so happy with it that I ordered an Anova Precision Cooker as soon as it became available on Kickstarter, so that I could run two baths at different temperatures simultaneously.

Recently on very rare occasions the Anova One would blow a fuse. It’s very easy to replace (and there is a holder for a spare fuse on the fuse housing), but just to make sure that it was not a serious problem, I referred it to customer service. I got an extremely prompt response from them (Marilette Antonio) with an attached Fed Ex label to return it. As soon as I gave them the Fed Ex shipment number for the return shipment, they sent a replacement unit, without any hassle, without waiting to receive and inspect the returned unit or jumping through any other hoops.

It really doesn’t get much better than that.

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**Author:** ![jordan](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/jordan/32/532_2.png) [@jordan](https://community.anovaculinary.com/u/jordan)\
**Post date:** [February 12, 2015, 6:18pm UTC](https://community.anovaculinary.com/t/recent-customer-service-experience/344/2 "2015-02-12T18:18:10Z")

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@Michbill Thank you for sharing about your positive experience with our support team. I’ll share your feedback with the team - we love to hear from happy customers! Thanks!