# Scratched Display on Brand New Precision Cooker - RESOLVED **URL:** \ **Category:** Anova Support\ **Created:** [November 8, 2014, 12:33am UTC](https://community.anovaculinary.com/t/scratched-display-on-brand-new-precision-cooker-resolved/93 "2014-11-08T00:33:11Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![mark07](https://avatars.discourse-cdn.com/v4/letter/m/df705f/32.png) [@mark07](https://community.anovaculinary.com/u/mark07)\ **Post date:** [November 8, 2014, 12:33am UTC](https://community.anovaculinary.com/t/scratched-display-on-brand-new-precision-cooker-resolved/93/1 "2014-11-08T00:33:11Z")
I just received my precision cooker only to pull the unit out and find the display scratched. I’m someone who likes to take care of my cookware and belongings in general. I am a bit ticked to have received a brand new unit with scratches. For anyone else who has received theirs already how was the condition? RESOLVED - The display has a protective film over it. This wasn’t exactly clear as there is usually a tab to pull it off. I had to gently scrape the edge of the film with my fingernail to remove it. ---
**Author:** ![claycooper](https://avatars.discourse-cdn.com/v4/letter/c/e5b9ba/32.png) [@claycooper](https://community.anovaculinary.com/u/claycooper)\ **Post date:** [November 8, 2014, 1:10am UTC](https://community.anovaculinary.com/t/scratched-display-on-brand-new-precision-cooker-resolved/93/2 "2014-11-08T01:10:37Z")
Have you tried peeling the protective cover off the display? ---
**Author:** ![mark07](https://avatars.discourse-cdn.com/v4/letter/m/df705f/32.png) [@mark07](https://community.anovaculinary.com/u/mark07)\ **Post date:** [November 8, 2014, 1:20am UTC](https://community.anovaculinary.com/t/scratched-display-on-brand-new-precision-cooker-resolved/93/3 "2014-11-08T01:20:36Z")
@claycooper - thanks for that. I thought there had to be some sort of protective film but there is usually a little tab to pull it off - not the case with my unit so it wasn’t exactly clear. ---
**Author:** ![Stephen\_Svajian](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/stephen_svajian/32/6222_2.png) [@Stephen\_Svajian](https://community.anovaculinary.com/u/Stephen_Svajian)\ **Post date:** [November 9, 2014, 5:43am UTC](https://community.anovaculinary.com/t/scratched-display-on-brand-new-precision-cooker-resolved/93/4 "2014-11-09T05:43:06Z")
Thanks for the feedback. We’ll look into putting a tab on the protective film. ---
**Author:** ![Mindflux](https://avatars.discourse-cdn.com/v4/letter/m/d6d6ee/32.png) [@Mindflux](https://community.anovaculinary.com/u/Mindflux)\ **Post date:** [January 1, 2015, 7:15pm UTC](https://community.anovaculinary.com/t/scratched-display-on-brand-new-precision-cooker-resolved/93/5 "2015-01-01T19:15:43Z")
Yep. Gave me a scare at first. I opted to leave the plastic on for added protection. ---
**Author:** ![Gypsybagelhands](https://avatars.discourse-cdn.com/v4/letter/g/f475e1/32.png) [@Gypsybagelhands](https://community.anovaculinary.com/u/Gypsybagelhands)\ **Post date:** [January 15, 2015, 6:20pm UTC](https://community.anovaculinary.com/t/scratched-display-on-brand-new-precision-cooker-resolved/93/6 "2015-01-15T18:20:11Z")
> Yep. Gave me a scare at first. I opted to leave the plastic on for added protection. Same thing. I had it running and hubby says "Oh god, the screen looks awful. Isn't this only a few weeks old?!" I panicked a little until I realized that the protective cover was still on and IT was scratched. I've kept it on. ---
**Author:** ![origamidoc](https://avatars.discourse-cdn.com/v4/letter/o/f17d59/32.png) [@origamidoc](https://community.anovaculinary.com/u/origamidoc)\ **Post date:** [January 28, 2015, 7:33pm UTC](https://community.anovaculinary.com/t/scratched-display-on-brand-new-precision-cooker-resolved/93/7 "2015-01-28T19:33:50Z")
Thanks for this! I opened the device and was disheartened to see the screen - I swore for a moment that they had sent me a used unit. Yes, a tab or some indicator that it’s a protective film would be nice. ---
**Author:** ![pjkeithley](https://avatars.discourse-cdn.com/v4/letter/p/f9ae1b/32.png) [@pjkeithley](https://community.anovaculinary.com/u/pjkeithley)\ **Post date:** [March 15, 2015, 6:53pm UTC](https://community.anovaculinary.com/t/scratched-display-on-brand-new-precision-cooker-resolved/93/8 "2015-03-15T18:53:35Z")
lol, this just solved my scratched screen too!