# Second unit not working - Time for Brand X

**URL:** <https://community.anovaculinary.com/t/second-unit-not-working-time-for-brand-x/5556>\
**Category:** Anova Support\
**Created:** [March 22, 2017, 10:07pm UTC](https://community.anovaculinary.com/t/second-unit-not-working-time-for-brand-x/5556 "2017-03-22T22:07:22Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![tw69](https://avatars.discourse-cdn.com/v4/letter/t/5f8ce5/32.png) [@tw69](https://community.anovaculinary.com/u/tw69)\
**Post date:** [March 22, 2017, 10:07pm UTC](https://community.anovaculinary.com/t/second-unit-not-working-time-for-brand-x/5556/1 "2017-03-22T22:07:22Z")

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So, I had a 3 yo Anova that I absolutely loved. It kept tripping the GFCI breaker. So Anova kindly offer to replace it with a Refurbished Precision Cooker. Dead on Arrival. Kind enough to send a second one. I connected it and tested to 140F and it seemed fine. Today, I went to pre-heat and dead again. Apparently there is an inherent problem with Anova’s QA/QC program. Makes me wonder if buying anew one would be any better or should I move on to another, more reliable brand.

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**Author:** ![AlyssaWOAH](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/alyssawoah/32/2946_2.png) [@AlyssaWOAH](https://community.anovaculinary.com/u/AlyssaWOAH)\
**Post date:** [March 22, 2017, 10:35pm UTC](https://community.anovaculinary.com/t/second-unit-not-working-time-for-brand-x/5556/2 "2017-03-22T22:35:44Z")

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@tw69 Oh no! Sorry to hear about that. Please email our support team at [support@anovaculinary.com](mailto:support@anovaculinary.com) so we can take a look at what’s going on and help you out!