# Shipping issue **URL:** \ **Category:** General\ **Created:** [November 30, 2019, 12:38am UTC](https://community.anovaculinary.com/t/shipping-issue/23858 "2019-11-30T00:38:50Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![Anova\_disapointed\_me](https://avatars.discourse-cdn.com/v4/letter/a/bbce88/32.png) [@Anova\_disapointed\_me](https://community.anovaculinary.com/u/Anova_disapointed_me)\ **Post date:** [November 30, 2019, 12:38am UTC](https://community.anovaculinary.com/t/shipping-issue/23858/1 "2019-11-30T00:38:50Z")
Firstly this post is for mods whose job is to look through threads for complaints not to discuss. My only intent is for a mod to request my request number to look up and resolve this issue! Was giving a label and told to ship unit to them and one would be shipped to me when UPS scanned the unit in. Contacted Anova after THEY RECEIVED the unit I shipped asking for tracking. I was told that it was already shipped and that I will receive a tracking email when it DOES SHIP. IF IT IS ALREADY SHIPPED THEN WHERE THE f IS MY TRACKING EMAIL. TO MAKE THIS WORSE THE SHIPPING ADDRESS the lady used in the email she sent me doesn’t have my fucking apartment number in it!!! ---
**Author:** ![john.jcb](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/john.jcb/32/7269_2.png) [@john.jcb](https://community.anovaculinary.com/u/john.jcb)\ **Post date:** [November 30, 2019, 2:58pm UTC](https://community.anovaculinary.com/t/shipping-issue/23858/2 "2019-11-30T14:58:27Z")
Please contact Support. I have no access to the shipping information… > **[Anova Culinary Support](https://support.anovaculinary.com/hc/en-us)** > > Get help with your Anova Precision Cooker. ---
**Author:** ![john.jcb](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/john.jcb/32/7269_2.png) [@john.jcb](https://community.anovaculinary.com/u/john.jcb)\ **Post date:** [November 30, 2019, 2:58pm UTC](https://community.anovaculinary.com/t/shipping-issue/23858/3 "2019-11-30T14:58:38Z")