# "Something went wrong" message

**URL:** <https://community.anovaculinary.com/t/something-went-wrong-message/30158>\
**Category:** Anova Precision® Cooker\
**Created:** [January 18, 2022, 8:18pm UTC](https://community.anovaculinary.com/t/something-went-wrong-message/30158 "2022-01-18T20:18:32Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![anyeguevara](https://avatars.discourse-cdn.com/v4/letter/a/22d042/32.png) [@anyeguevara](https://community.anovaculinary.com/u/anyeguevara)\
**Post date:** [January 18, 2022, 8:18pm UTC](https://community.anovaculinary.com/t/something-went-wrong-message/30158/1 "2022-01-18T20:18:32Z")

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I used my Anova Precision Cooker today. Upon starting the app on my iPhone, I get a “Something went wrong” message.

I tried signing in using my email address and password; it does not seem to be working.

I verified the email address and password combination via the Anova web site.

I also tried removing the app from my iPhone and downloading once again to no avail.

Have you seen this error message previously?

Thanks in advance,  
Angelo  
[anye@caripito.com](mailto:anye@caripito.com)

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**Author:** ![anovaculinary](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/anovaculinary/32/7315_2.png) [@anovaculinary](https://community.anovaculinary.com/u/anovaculinary)\
**Post date:** [January 18, 2022, 8:25pm UTC](https://community.anovaculinary.com/t/something-went-wrong-message/30158/2 "2022-01-18T20:25:24Z")

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Hi Angelo! Sorry about this. Not sure what this may be, probably best to have tech support take a look! Can you email [support@anovaculinary.com](mailto:support@anovaculinary.com)? We will get you fixed up ASAP!

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**Author:** ![anyeguevara](https://avatars.discourse-cdn.com/v4/letter/a/22d042/32.png) [@anyeguevara](https://community.anovaculinary.com/u/anyeguevara)\
**Post date:** [January 18, 2022, 8:36pm UTC](https://community.anovaculinary.com/t/something-went-wrong-message/30158/3 "2022-01-18T20:36:53Z")

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Thanks for the prompt reply. I sent an email earlier today. Also, I left a voice mail with this issue.

Thanks,  
Angelo

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**Author:** ![Douglas](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/douglas/32/7533_2.png) [@Douglas](https://community.anovaculinary.com/u/Douglas)\
**Post date:** [January 18, 2022, 9:32pm UTC](https://community.anovaculinary.com/t/something-went-wrong-message/30158/4 "2022-01-18T21:32:08Z")

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Welcome @anyeguevara

I too have seen SOMETHING WENT WRONG. I changed my ‘machine’ from my iPhone to my iPad and connected promptly.

I don’t know what was the difference other than time. I live on a really iffy slow DSL - WiFi connection, and that may have made the difference - trying again a few minutes later.