# the touch buttons are not working
**URL:** https://community.anovaculinary.com/t/the-touch-buttons-are-not-working/27967
**Category:** General
**Created:** [January 16, 2021, 3:07pm UTC](https://community.anovaculinary.com/t/the-touch-buttons-are-not-working/27967 "2021-01-16T15:07:06Z")
**Posts on this page:** 3
**Page:** 1
### Author:  [@sabrinaxo\_xo](https://community.anovaculinary.com/u/sabrinaxo_xo)
#### Post date: [January 16, 2021, 3:07pm UTC](https://community.anovaculinary.com/t/the-touch-buttons-are-not-working/27967/1 "2021-01-16T15:07:06Z")
hi! i am using the anova pro. and wondering if anyone has the same problem where ONLY the “+” button is working, the rest are not.
Also, have tried replug and redownload the apps. still no signs of change.
My bluetooth isn’t connecting to the device. this is very very frustating. have only used it once.
please advice! thanks.
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### Author:  [@Ragnhild](https://community.anovaculinary.com/u/Ragnhild)
#### Post date: [January 16, 2021, 9:55pm UTC](https://community.anovaculinary.com/t/the-touch-buttons-are-not-working/27967/2 "2021-01-16T21:55:49Z")
Contact Anova customer support.
Not much a user forum can do to help.
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### Author:  [@sabrinaxo\_xo](https://community.anovaculinary.com/u/sabrinaxo_xo)
#### Post date: [January 17, 2021, 9:10am UTC](https://community.anovaculinary.com/t/the-touch-buttons-are-not-working/27967/3 "2021-01-17T09:10:21Z")
have just contacted them. thank you for letting me know.