# touch screen doesn't work
**URL:** https://community.anovaculinary.com/t/touch-screen-doesnt-work/23674
**Category:** Anova Support
**Created:** [November 18, 2019, 8:14pm UTC](https://community.anovaculinary.com/t/touch-screen-doesnt-work/23674 "2019-11-18T20:14:22Z")
**Posts on this page:** 20
**Page:** 1
### Author:  [@gbarr](https://community.anovaculinary.com/u/gbarr)
#### Post date: [November 18, 2019, 8:14pm UTC](https://community.anovaculinary.com/t/touch-screen-doesnt-work/23674/1 "2019-11-18T20:14:22Z")
got my anova pro today. the touch screen doesn’t respond. has any one had this problem?
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### Author:  [@Ember](https://community.anovaculinary.com/u/Ember)
#### Post date: [November 18, 2019, 8:43pm UTC](https://community.anovaculinary.com/t/touch-screen-doesnt-work/23674/2 "2019-11-18T20:43:14Z")
If there is a problem your best option is to contact support. It will be the fastest way to get things sorted.
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### Author:  [@gbarr](https://community.anovaculinary.com/u/gbarr)
#### Post date: [November 18, 2019, 9:32pm UTC](https://community.anovaculinary.com/t/touch-screen-doesnt-work/23674/3 "2019-11-18T21:32:48Z")
I already did, waiting for reply,
Thanks,
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### Author:  [@Jhammarback](https://community.anovaculinary.com/u/Jhammarback)
#### Post date: [December 13, 2019, 1:51pm UTC](https://community.anovaculinary.com/t/touch-screen-doesnt-work/23674/4 "2019-12-13T13:51:10Z")
I have the same problem, was there a fix for you?
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### Author:  [@gbarr](https://community.anovaculinary.com/u/gbarr)
#### Post date: [December 13, 2019, 3:30pm UTC](https://community.anovaculinary.com/t/touch-screen-doesnt-work/23674/5 "2019-12-13T15:30:58Z")
Hi,
They do not repair, apparently it is cheaper to replace the unit, so they had sent me a new one.
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### Author:  [@Dozo](https://community.anovaculinary.com/u/Dozo)
#### Post date: [December 17, 2019, 6:42pm UTC](https://community.anovaculinary.com/t/touch-screen-doesnt-work/23674/6 "2019-12-17T18:42:02Z")
Same here, “Pro” just out of the box, only the ‘+’ button works.
If I remove the shield, i can sometimes use the network button.
Hope the replacement they said they would send does not have this problem.
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### Author:  [@STOIE](https://community.anovaculinary.com/u/STOIE)
#### Post date: [February 18, 2020, 9:46pm UTC](https://community.anovaculinary.com/t/touch-screen-doesnt-work/23674/7 "2020-02-18T21:46:01Z")
Hey all,
I’ve had the exact same thing happen, brand new pro out of the box… pretty much only the arrow buttons working… others can very rarely work if forced…
I contacted support, I hope my replacement works… because this sounds like it could be a fairly common fault!
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### Author:  [@STOIE](https://community.anovaculinary.com/u/STOIE)
#### Post date: [February 18, 2020, 9:47pm UTC](https://community.anovaculinary.com/t/touch-screen-doesnt-work/23674/8 "2020-02-18T21:47:50Z")
Hey Jhammarback,
Did your replacement work fine?
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### Author:  [@Ben\_Chaine](https://community.anovaculinary.com/u/Ben_Chaine)
#### Post date: [May 13, 2020, 5:00am UTC](https://community.anovaculinary.com/t/touch-screen-doesnt-work/23674/9 "2020-05-13T05:00:40Z")
Same deal. Plus terrible online chat communication
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### Author:  [@Jompster](https://community.anovaculinary.com/u/Jompster)
#### Post date: [May 13, 2020, 7:18am UTC](https://community.anovaculinary.com/t/touch-screen-doesnt-work/23674/10 "2020-05-13T07:18:48Z")
It does not have to be a hardware problem, it might as well be software. Try to update to the latest device software if not already done.
If it is difficult to even get into pairing mode then try with moist/wet fingers and make sure to wait about 10 seconds before the first press to give time for initial touch sensitivity calibration.
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### Author:  [@FloridaBob](https://community.anovaculinary.com/u/FloridaBob)
#### Post date: [May 14, 2020, 3:29pm UTC](https://community.anovaculinary.com/t/touch-screen-doesnt-work/23674/11 "2020-05-14T15:29:41Z")
We ordered the PRO model thru Amazon. Arrived and set up. Worked once. Then the touchpad was zero responsive. Amazon sent a replacement. D.O.A. So we backed off the PRO and have since bought the Precision WiFi. We now have two of those and it lets us Sous Vide at two different temps simultaneously.
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### Author:  [@miguelmugo](https://community.anovaculinary.com/u/miguelmugo)
#### Post date: [May 20, 2020, 8:27pm UTC](https://community.anovaculinary.com/t/touch-screen-doesnt-work/23674/12 "2020-05-20T20:27:37Z")
I just open the ANOVA PRO and the sreen was working fine. I connected the mobile and I updated to the new fimware and the screen stop working. Waiting for refund, Im so disappointed with this brand.
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### Author:  [@Prasheem\_Seebran](https://community.anovaculinary.com/u/Prasheem_Seebran)
#### Post date: [July 9, 2020, 1:14pm UTC](https://community.anovaculinary.com/t/touch-screen-doesnt-work/23674/13 "2020-07-09T13:14:46Z")
Anova is pathetic. Ordered directly from them and same problem out of the box.
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### Author:  [@Andresetiono](https://community.anovaculinary.com/u/Andresetiono)
#### Post date: [August 26, 2020, 4:09am UTC](https://community.anovaculinary.com/t/touch-screen-doesnt-work/23674/14 "2020-08-26T04:09:04Z")
So do i… just got new anova pro out of the box, but no touch display work. i have 4 anova, all of them have problems, when they resend it i have to pay another import tax… anova is pathetic.
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### Author:  [@Chris1](https://community.anovaculinary.com/u/Chris1)
#### Post date: [January 13, 2021, 6:59pm UTC](https://community.anovaculinary.com/t/touch-screen-doesnt-work/23674/15 "2021-01-13T18:59:02Z")
I have exactly the same problem, where only the “+” seems to work. Did the replacement they sent through work? As this seems to be a common problem.
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### Author:  [@Peter\_Larsen](https://community.anovaculinary.com/u/Peter_Larsen)
#### Post date: [January 25, 2021, 1:57pm UTC](https://community.anovaculinary.com/t/touch-screen-doesnt-work/23674/16 "2021-01-25T13:57:20Z")
The anova pro is not properly grounded … use an adaptor with ground for the plug if needed…
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### Author:  [@tepez](https://community.anovaculinary.com/u/tepez)
#### Post date: [February 21, 2021, 11:33am UTC](https://community.anovaculinary.com/t/touch-screen-doesnt-work/23674/17 "2021-02-21T11:33:16Z")
moistening the finder solved it !!
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### Author:  [@ghostway](https://community.anovaculinary.com/u/ghostway)
#### Post date: [March 26, 2021, 7:26am UTC](https://community.anovaculinary.com/t/touch-screen-doesnt-work/23674/18 "2021-03-26T07:26:15Z")
Wtf, to update firmware, you need to click on the keypad. Which is not working!
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### Author:  [@esteneker](https://community.anovaculinary.com/u/esteneker)
#### Post date: [February 17, 2022, 4:30pm UTC](https://community.anovaculinary.com/t/touch-screen-doesnt-work/23674/19 "2022-02-17T16:30:46Z")
This made the difference. For some reason I had plugged it in an outlet that wasn’t grounded. When I did… it worked immediately.
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### Author:  [@Jacob\_Banitt](https://community.anovaculinary.com/u/Jacob_Banitt)
#### Post date: [September 6, 2023, 6:24am UTC](https://community.anovaculinary.com/t/touch-screen-doesnt-work/23674/21 "2023-09-06T06:24:35Z")
having same problem. first oven touch screen intermittent . replacement same thing. i cant keep something i have to only use an app with…