# Touchscreen Spider cracks underneath faceplate?

**URL:** <https://community.anovaculinary.com/t/touchscreen-spider-cracks-underneath-faceplate/34793>\
**Category:** Anova Precision® Cooker\
**Created:** [June 28, 2025, 9:06pm UTC](https://community.anovaculinary.com/t/touchscreen-spider-cracks-underneath-faceplate/34793 "2025-06-28T21:06:42Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![LDW](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/ldw/32/8194_2.png) [@LDW](https://community.anovaculinary.com/u/LDW)\
**Post date:** [June 28, 2025, 9:06pm UTC](https://community.anovaculinary.com/t/touchscreen-spider-cracks-underneath-faceplate/34793/1 "2025-06-28T21:06:42Z")

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My Warranty is almost up. I had some slight spider pattern cracking underneath the faceplate around the edges and didn’t send in anything on the warranty since it was small - then they suddenly morphed over night, it looks like some sort of separation is going on underneath. I’m concerned it the touch screens life may be coming to a short end. I was told by support to ‘wait and see’ since it still works. Wait until the touch screen fails after my two year warranty? Lol. I don’t want to buy a new one every two years. Has anyone had this issue and it has continued to work for a year or two after? I did submit another support request stating I was dissatisfied with the response - I’d at least like an offer of a repair or extension of my warranty.

 ![IMG_4019](https://us1.discourse-cdn.com/flex016/uploads/anova/original/2X/d/d53286bac07a441a36d731758083ab6efe3eac16.jpeg)

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**Author:** ![john.jcb](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/john.jcb/32/7269_2.png) [@john.jcb](https://community.anovaculinary.com/u/john.jcb)\
**Post date:** [June 29, 2025, 8:34pm UTC](https://community.anovaculinary.com/t/touchscreen-spider-cracks-underneath-faceplate/34793/2 "2025-06-29T20:34:59Z")

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Contact Support

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**Author:** ![LDW](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/ldw/32/8194_2.png) [@LDW](https://community.anovaculinary.com/u/LDW)\
**Post date:** [June 29, 2025, 9:41pm UTC](https://community.anovaculinary.com/t/touchscreen-spider-cracks-underneath-faceplate/34793/3 "2025-06-29T21:41:50Z")

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I have. The first attempt I was denied and instructed to ‘wait and see what happens’. My warranty had only two days left. They are replacing it, yay and thank you Anova. I asked them to either extend my warranty, or repair it, but they are coming though thank goodness.

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**Author:** ![MrGus](https://avatars.discourse-cdn.com/v4/letter/m/b9bd4f/32.png) [@MrGus](https://community.anovaculinary.com/u/MrGus)\
**Post date:** [August 30, 2025, 9:52pm UTC](https://community.anovaculinary.com/t/touchscreen-spider-cracks-underneath-faceplate/34793/4 "2025-08-30T21:52:51Z")

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presumably you have a new one by now?

Anova don’t repair (sadly) they replace.

was this an open pot or covered that you use it with? (looking for some background detail / context)

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**Author:** ![LDW](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/ldw/32/8194_2.png) [@LDW](https://community.anovaculinary.com/u/LDW)\
**Post date:** [September 9, 2025, 2:53pm UTC](https://community.anovaculinary.com/t/touchscreen-spider-cracks-underneath-faceplate/34793/5 "2025-09-09T14:53:34Z")

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Yes, they did replace it!