# Trouble communicating with your Anova

**URL:** <https://community.anovaculinary.com/t/trouble-communicating-with-your-anova/27956>\
**Category:** Anova Support\
**Created:** [January 14, 2021, 4:12pm UTC](https://community.anovaculinary.com/t/trouble-communicating-with-your-anova/27956 "2021-01-14T16:12:18Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![boris](https://avatars.discourse-cdn.com/v4/letter/b/74df32/32.png) [@boris](https://community.anovaculinary.com/u/boris)\
**Post date:** [January 14, 2021, 4:12pm UTC](https://community.anovaculinary.com/t/trouble-communicating-with-your-anova/27956/1 "2021-01-14T16:12:18Z")

</div>

Hello

Very often, when I am trying to use the app to control my APC, I am getting “There was trouble communicating…” message. Until now, I just restarted the app and the issue was solved. But the trick doesn’t work anymore on my new iPhone 12: no matter how many times I restart the app, it still gives me the same message.

Thoughts?

Thank you!

 ![IMG_6C04A0B87C52-1](https://us1.discourse-cdn.com/flex016/uploads/anova/original/2X/d/d82121fc315e6907372496362380c7ba404267d4.jpeg)

---

<div class="post-metadata">

**Author:** ![boris](https://avatars.discourse-cdn.com/v4/letter/b/74df32/32.png) [@boris](https://community.anovaculinary.com/u/boris)\
**Post date:** [January 18, 2021, 3:38pm UTC](https://community.anovaculinary.com/t/trouble-communicating-with-your-anova/27956/2 "2021-01-18T15:38:50Z")

</div>

In the meanwhile, disconnecting from the device altogether and reconnecting got me back to where I was before the new phone: I need to restart the app all the time to restore communication.

Any ideas? Or is this something I just live with?

Thank you

---

<div class="post-metadata">

**Author:** ![Crusher\_Nika](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/crusher_nika/32/7063_2.png) [@Crusher\_Nika](https://community.anovaculinary.com/u/Crusher_Nika)\
**Post date:** [January 19, 2021, 8:57am UTC](https://community.anovaculinary.com/t/trouble-communicating-with-your-anova/27956/3 "2021-01-19T08:57:26Z")

</div>

I’m new to anova and I’m having the same issue. Haven’t even been able to start cooking. I tried to operate it manually but it shuts off every time. Any hints?