# UK delivery - Any update? **URL:** \ **Category:** Anova Precision® Oven\ **Created:** [April 8, 2021, 9:52am UTC](https://community.anovaculinary.com/t/uk-delivery-any-update/28588 "2021-04-08T09:52:36Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![morganr](https://avatars.discourse-cdn.com/v4/letter/m/7cd45c/32.png) [@morganr](https://community.anovaculinary.com/u/morganr)\ **Post date:** [April 8, 2021, 9:52am UTC](https://community.anovaculinary.com/t/uk-delivery-any-update/28588/1 "2021-04-08T09:52:36Z")
This week is supposed to be the week when UK deliveries are dispatched. Just wondering if anyone has heard anything about their orders yet. The pessimistic part of me expects an email this week telling me dispatch has been pushed back a month, possibly with a Suez related reason? ---
**Author:** ![nicbanner](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/nicbanner/32/7246_2.png) [@nicbanner](https://community.anovaculinary.com/u/nicbanner)\ **Post date:** [April 8, 2021, 11:03am UTC](https://community.anovaculinary.com/t/uk-delivery-any-update/28588/2 "2021-04-08T11:03:56Z")
I received this 2 days ago “Please be informed that your order will be forwarded to the courier within the week. You’ll receive your tracking details once your order has been shipped”. Like you, I am a bit sceptical, but let’s see what happens. ---
**Author:** ![nicbanner](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/nicbanner/32/7246_2.png) [@nicbanner](https://community.anovaculinary.com/u/nicbanner)\ **Post date:** [April 9, 2021, 8:11am UTC](https://community.anovaculinary.com/t/uk-delivery-any-update/28588/3 "2021-04-09T08:11:23Z")
@morganr UPDATE - Received this email this morning We wanted to reach out with a couple of updates on your Anova Precision Oven order. First, your Anova Oven will be immediately shipping from our Netherlands warehouse, and you should receive tracking information within the next 1-2 business days. Our second update is that due to changing import regulations outside of our control, we are going to refund your VAT paid on the original order, and should have it completed within the next 3-7 business days. However, this means that you will receive a customs & duties bill from the delivery carrier and will be responsible for associated customs & duties costs. We’re sorry for any inconvenience. Please reach out to us by replying to this email if you have any comments, questions or concerns. Sincerely, Team Anova ---
**Author:** ![morganr](https://avatars.discourse-cdn.com/v4/letter/m/7cd45c/32.png) [@morganr](https://community.anovaculinary.com/u/morganr)\ **Post date:** [April 9, 2021, 9:01am UTC](https://community.anovaculinary.com/t/uk-delivery-any-update/28588/4 "2021-04-09T09:01:01Z")
I had this too. Very odd and my assumption is 1-2 weeks for actual delivery. Assume we can blame Brexit! ---
**Author:** ![nicbanner](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/nicbanner/32/7246_2.png) [@nicbanner](https://community.anovaculinary.com/u/nicbanner)\ **Post date:** [April 9, 2021, 9:54am UTC](https://community.anovaculinary.com/t/uk-delivery-any-update/28588/5 "2021-04-09T09:54:13Z")
It will be interesting to see what the duties will be. My guess is it will be more then the VAT. ---
**Author:** ![DT\_DT](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/dt_dt/32/7254_2.png) [@DT\_DT](https://community.anovaculinary.com/u/DT_DT)\ **Post date:** [April 9, 2021, 10:43am UTC](https://community.anovaculinary.com/t/uk-delivery-any-update/28588/6 "2021-04-09T10:43:44Z")
Please keep us updated. Would like to find out how much taxes on top. ---
**Author:** ![nicbanner](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/nicbanner/32/7246_2.png) [@nicbanner](https://community.anovaculinary.com/u/nicbanner)\ **Post date:** [April 9, 2021, 11:06am UTC](https://community.anovaculinary.com/t/uk-delivery-any-update/28588/7 "2021-04-09T11:06:28Z")
It should be 20% VAT + 2% country charge + £11 DHL handling charge. The HMRC site is not that easy to navigate, so I could be wrong, but will update when DHL contact me. ---
**Author:** ![DT\_DT](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/dt_dt/32/7254_2.png) [@DT\_DT](https://community.anovaculinary.com/u/DT_DT)\ **Post date:** [April 9, 2021, 12:09pm UTC](https://community.anovaculinary.com/t/uk-delivery-any-update/28588/8 "2021-04-09T12:09:21Z")
Thank you! ---
**Author:** ![morganr](https://avatars.discourse-cdn.com/v4/letter/m/7cd45c/32.png) [@morganr](https://community.anovaculinary.com/u/morganr)\ **Post date:** [April 9, 2021, 1:11pm UTC](https://community.anovaculinary.com/t/uk-delivery-any-update/28588/9 "2021-04-09T13:11:09Z")
Ive had dispatch link from dhl but nothing else yet. Says expected 13-19 April ---
**Author:** ![BlueThunder71](https://avatars.discourse-cdn.com/v4/letter/b/c68b51/32.png) [@BlueThunder71](https://community.anovaculinary.com/u/BlueThunder71)\ **Post date:** [April 9, 2021, 1:53pm UTC](https://community.anovaculinary.com/t/uk-delivery-any-update/28588/10 "2021-04-09T13:53:46Z")
I joined today to post that I received my shipment notification, but also the message that told me about the VAT and customs charges. I’ve deliberated whether to cancel my order many times over the last 4 months or so, given the delays. I’m particularly angry about this sudden customs duty notification on the day of shipment. Is there any recourse for me to decline delivery? ---
**Author:** ![colewagoner](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/colewagoner/32/48_2.png) [@colewagoner](https://community.anovaculinary.com/u/colewagoner)\ **Post date:** [April 9, 2021, 5:23pm UTC](https://community.anovaculinary.com/t/uk-delivery-any-update/28588/11 "2021-04-09T17:23:07Z")
Please contact [support@anovaculinary.com](mailto:support@anovaculinary.com). You can return your oven anytime within 100-days of delivery if you would like. ---
**Author:** ![nicbanner](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/nicbanner/32/7246_2.png) [@nicbanner](https://community.anovaculinary.com/u/nicbanner)\ **Post date:** [April 10, 2021, 5:10am UTC](https://community.anovaculinary.com/t/uk-delivery-any-update/28588/12 "2021-04-10T05:10:55Z")
£103.77 which is the VAT + £11 DHL handling charge. ---
**Author:** ![nicbanner](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/nicbanner/32/7246_2.png) [@nicbanner](https://community.anovaculinary.com/u/nicbanner)\ **Post date:** [April 10, 2021, 9:17am UTC](https://community.anovaculinary.com/t/uk-delivery-any-update/28588/13 "2021-04-10T09:17:23Z")
@BlueThunder71 My guess is that if you were to pay the import duty, Anova would not refund that if you returned the oven. Maybe @colewagoner could let you know. ---
**Author:** ![DT\_DT](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/dt_dt/32/7254_2.png) [@DT\_DT](https://community.anovaculinary.com/u/DT_DT)\ **Post date:** [April 10, 2021, 9:50am UTC](https://community.anovaculinary.com/t/uk-delivery-any-update/28588/14 "2021-04-10T09:50:06Z")
It brings the total to £710 all inclusive 😐 ---
**Author:** ![nicbanner](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/nicbanner/32/7246_2.png) [@nicbanner](https://community.anovaculinary.com/u/nicbanner)\ **Post date:** [April 10, 2021, 9:55am UTC](https://community.anovaculinary.com/t/uk-delivery-any-update/28588/15 "2021-04-10T09:55:48Z")
Anova are going to refund the VAT element that you have already paid them. This is supposed to happen within the next week. ---
**Author:** ![nicbanner](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/nicbanner/32/7246_2.png) [@nicbanner](https://community.anovaculinary.com/u/nicbanner)\ **Post date:** [April 12, 2021, 9:52am UTC](https://community.anovaculinary.com/t/uk-delivery-any-update/28588/16 "2021-04-12T09:52:43Z")
The eagle has landed, unboxed and just about to get used to it. ---
**Author:** ![morganr](https://avatars.discourse-cdn.com/v4/letter/m/7cd45c/32.png) [@morganr](https://community.anovaculinary.com/u/morganr)\ **Post date:** [April 12, 2021, 10:19am UTC](https://community.anovaculinary.com/t/uk-delivery-any-update/28588/17 "2021-04-12T10:19:19Z")
Looks like mine might be today too. DHL says ‘Out with courier’. enjoy your first cook! ---
**Author:** ![nicbanner](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/nicbanner/32/7246_2.png) [@nicbanner](https://community.anovaculinary.com/u/nicbanner)\ **Post date:** [April 12, 2021, 2:31pm UTC](https://community.anovaculinary.com/t/uk-delivery-any-update/28588/18 "2021-04-12T14:31:28Z")
![First Bake in Combi](https://us1.discourse-cdn.com/flex016/uploads/anova/original/2X/9/9e417621fbb2172df8030dd6d426d06f57cfec76.jpeg) First bake in the APO today ---
**Author:** ![Joe1](https://avatars.discourse-cdn.com/v4/letter/j/d26b3c/32.png) [@Joe1](https://community.anovaculinary.com/u/Joe1)\ **Post date:** [April 12, 2021, 4:00pm UTC](https://community.anovaculinary.com/t/uk-delivery-any-update/28588/19 "2021-04-12T16:00:09Z")
I’ve just received a VAT demand, admin fees and handling tax on the device I ordered in January when I paid VAT. I understand Brexit made this a minefield, but I should not have been charged US/ EU tax. To all U.K. residents DHL will send you a demand which gives 7 days to pay or else… ---
**Author:** ![nicbanner](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/nicbanner/32/7246_2.png) [@nicbanner](https://community.anovaculinary.com/u/nicbanner)\ **Post date:** [April 12, 2021, 4:41pm UTC](https://community.anovaculinary.com/t/uk-delivery-any-update/28588/20 "2021-04-12T16:41:58Z")
@Joe1 You should have had an email saying the VAT paid to Anova will be refunded. [Next page](https://community.anovaculinary.com/t/uk-delivery-any-update/28588.md?page=2)