# Unable to log in to iPhone app after restoring iphone

**URL:** <https://community.anovaculinary.com/t/unable-to-log-in-to-iphone-app-after-restoring-iphone/11166>\
**Category:** Anova Support\
**Created:** [December 14, 2017, 5:25am UTC](https://community.anovaculinary.com/t/unable-to-log-in-to-iphone-app-after-restoring-iphone/11166 "2017-12-14T05:25:57Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![MrTimmy](https://avatars.discourse-cdn.com/v4/letter/m/0ea827/32.png) [@MrTimmy](https://community.anovaculinary.com/u/MrTimmy)\
**Post date:** [December 14, 2017, 5:25am UTC](https://community.anovaculinary.com/t/unable-to-log-in-to-iphone-app-after-restoring-iphone/11166/1 "2017-12-14T05:25:57Z")

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Today I had to restore my iPhone as NEW so ALL apps needed to be downloaded again and re-installed. The ANOVA iOS app paired with my ANOVA wifi unit via Blu-tooth but will NOT allow me to log-in to my Anova account that’s worked fine for months.

I’ve checked upper/lower case accuracy and tried logging in with my user name or my email. Neither one works.

What other things produce log-in FAILS with account log-in?

Thanks,  
T

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**Author:** ![AlyssaWOAH](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/alyssawoah/32/2946_2.png) [@AlyssaWOAH](https://community.anovaculinary.com/u/AlyssaWOAH)\
**Post date:** [December 14, 2017, 7:02pm UTC](https://community.anovaculinary.com/t/unable-to-log-in-to-iphone-app-after-restoring-iphone/11166/2 "2017-12-14T19:02:53Z")

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Hey @MrTimmy we can reset your password for the app. Can you let me know the email address you’re using? You can send me a DM.