# Unable to look up order status

**URL:** <https://community.anovaculinary.com/t/unable-to-look-up-order-status/770>\
**Category:** Anova Support\
**Created:** [May 13, 2016, 2:23am UTC](https://community.anovaculinary.com/t/unable-to-look-up-order-status/770 "2016-05-13T02:23:51Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![heiko1212](https://avatars.discourse-cdn.com/v4/letter/h/d78d45/32.png) [@heiko1212](https://community.anovaculinary.com/u/heiko1212)\
**Post date:** [May 13, 2016, 2:23am UTC](https://community.anovaculinary.com/t/unable-to-look-up-order-status/770/1 "2016-05-13T02:23:51Z")

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Order #HK11593

  

I order the Bluetooth + Wifi version on 6 May 2016, it stated 3-6 days of shipping. But when I look up my order status online, it returns to me :

  

 ![anova](http://community.anovaculinary.com/uploads/imageupload/744/K1BAYBIN7UL7.jpg "anova")
  

Please kindly follow up!&nbsp;Thank you!

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<div class="post-metadata">

**Author:** ![jordan](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/jordan/32/532_2.png) [@jordan](https://community.anovaculinary.com/u/jordan)\
**Post date:** [May 13, 2016, 5:40pm UTC](https://community.anovaculinary.com/t/unable-to-look-up-order-status/770/2 "2016-05-13T17:40:20Z")

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@heiko1212 Will take a look and follow up with you in just a few. Thanks!