# Unfulfilled promises **URL:** \ **Category:** Anova Support\ **Created:** [January 19, 2015, 8:52pm UTC](https://community.anovaculinary.com/t/unfulfilled-promises/302 "2015-01-19T20:52:19Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![Brian](https://avatars.discourse-cdn.com/v4/letter/b/97f17d/32.png) [@Brian](https://community.anovaculinary.com/u/Brian)\ **Post date:** [January 19, 2015, 8:52pm UTC](https://community.anovaculinary.com/t/unfulfilled-promises/302/1 "2015-01-19T20:52:19Z")
I’ve been trying to resolve a non working from new issue since January 10. I have received 12 emails and 1 phone call. 3 emails to ask me about the service, 2 emails informing me my issue has been resolved when it hasnt. The phone call I received was very apologetic and informed me I would be shipped a new one the next day (Jan 15) I’m still waiting for confirmation that it has been shipped. All l got was an email saying feel free to ask more questions. What I’d really like it a tracking number saying that its on its way. The service is so poor I’ve almost forgotten my dismay of them shipping a broken unit in the first place. ---
**Author:** ![jordan](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/jordan/32/532_2.png) [@jordan](https://community.anovaculinary.com/u/jordan)\ **Post date:** [January 20, 2015, 10:32pm UTC](https://community.anovaculinary.com/t/unfulfilled-promises/302/2 "2015-01-20T22:32:35Z")
Hi @Brian, we are deeply sorry for the inconvenience and understand your frustration. Your new unit has been shipped and can be tracked via FedEx #772643445541. If there is anything else we can help with, please let me know. Thank you for checking in!