# Unit Defect?

**URL:** <https://community.anovaculinary.com/t/unit-defect/36>\
**Category:** Anova Support\
**Created:** [September 15, 2014, 11:53pm UTC](https://community.anovaculinary.com/t/unit-defect/36 "2014-09-15T23:53:23Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![g262](https://avatars.discourse-cdn.com/v4/letter/g/e8c25b/32.png) [@g262](https://community.anovaculinary.com/u/g262)\
**Post date:** [September 15, 2014, 11:53pm UTC](https://community.anovaculinary.com/t/unit-defect/36/1 "2014-09-15T23:53:23Z")

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While using my Anova for only the second time (first time was for a relatively short 35 minutes cook), the temperature never got up to the setting of 158 F, and steadily lost heat over the last 4 hours (from 125 to barely 100). I re-set the time and temperature, as well as powering the unit off and on a few times, but nothing worked.

Do I have a defective unit?

Thanks

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**Author:** ![bcapaldo](https://avatars.discourse-cdn.com/v4/letter/b/e0b2c6/32.png) [@bcapaldo](https://community.anovaculinary.com/u/bcapaldo)\
**Post date:** [September 16, 2014, 12:58am UTC](https://community.anovaculinary.com/t/unit-defect/36/2 "2014-09-16T00:58:35Z")

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Interesting. I had quite the opposite experience this evening. All of a sudden, my temperature reading started shooting up and up and up. At one point it read 300 F.

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**Author:** ![Angela](https://avatars.discourse-cdn.com/v4/letter/a/f9ae1b/32.png) [@Angela](https://community.anovaculinary.com/u/Angela)\
**Post date:** [September 16, 2014, 1:01am UTC](https://community.anovaculinary.com/t/unit-defect/36/3 "2014-09-16T01:01:03Z")

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Hi! We apologize for the inconvenience this is causing you. Please contact us directly at [support@anovaculinary.com](mailto:support@anovaculinary.com) for further assistance. Rest assured the issue will be taken care of ASAP. Thank you!

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**Author:** ![Stephen\_Svajian](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/stephen_svajian/32/6222_2.png) [@Stephen\_Svajian](https://community.anovaculinary.com/u/Stephen_Svajian)\
**Post date:** [September 16, 2014, 3:36am UTC](https://community.anovaculinary.com/t/unit-defect/36/4 "2014-09-16T03:36:20Z")

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@bcapaldo‌, Could you shoot us an email? I think Angela has been in touch with you. We’d appreciate some insight into this.

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**Author:** ![bcapaldo](https://avatars.discourse-cdn.com/v4/letter/b/e0b2c6/32.png) [@bcapaldo](https://community.anovaculinary.com/u/bcapaldo)\
**Post date:** [September 16, 2014, 12:43pm UTC](https://community.anovaculinary.com/t/unit-defect/36/5 "2014-09-16T12:43:19Z")

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Just sent an email.