# unit will not heat up

**URL:** <https://community.anovaculinary.com/t/unit-will-not-heat-up/20333>\
**Category:** First Cook Essentials\
**Created:** [March 2, 2019, 6:21pm UTC](https://community.anovaculinary.com/t/unit-will-not-heat-up/20333 "2019-03-02T18:21:38Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![fuzzycooks1](https://avatars.discourse-cdn.com/v4/letter/f/e495f1/32.png) [@fuzzycooks1](https://community.anovaculinary.com/u/fuzzycooks1)\
**Post date:** [March 2, 2019, 6:21pm UTC](https://community.anovaculinary.com/t/unit-will-not-heat-up/20333/1 "2019-03-02T18:21:38Z")

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new unit circulates but does not heat up

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**Author:** ![Brian1](https://avatars.discourse-cdn.com/v4/letter/b/50afbb/32.png) [@Brian1](https://community.anovaculinary.com/u/Brian1)\
**Post date:** [March 2, 2019, 7:27pm UTC](https://community.anovaculinary.com/t/unit-will-not-heat-up/20333/2 "2019-03-02T19:27:34Z")

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Did you email customer support? That’s probably gong to be a good first step.

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**Author:** ![v8rick](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/v8rick/32/4021_2.png) [@v8rick](https://community.anovaculinary.com/u/v8rick)\
**Post date:** [March 2, 2019, 8:26pm UTC](https://community.anovaculinary.com/t/unit-will-not-heat-up/20333/3 "2019-03-02T20:26:47Z")

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customer support are great if there’s a problem they will sort