# Waiting 4 months for replacement unit and STILL not received

**URL:** <https://community.anovaculinary.com/t/waiting-4-months-for-replacement-unit-and-still-not-received/28460>\
**Category:** Anova Precision® Cooker\
**Created:** [March 24, 2021, 1:48am UTC](https://community.anovaculinary.com/t/waiting-4-months-for-replacement-unit-and-still-not-received/28460 "2021-03-24T01:48:59Z")\
**Posts on this page:** 1\
**Page:** 1

<div class="post-metadata">

**Author:** ![shuyyk](https://avatars.discourse-cdn.com/v4/letter/s/ecccb3/32.png) [@shuyyk](https://community.anovaculinary.com/u/shuyyk)\
**Post date:** [March 24, 2021, 1:48am UTC](https://community.anovaculinary.com/t/waiting-4-months-for-replacement-unit-and-still-not-received/28460/1 "2021-03-24T01:48:59Z")

</div>

My Anova Pro sous vide machine broke down last year (it stopped being able to heat up) and Anova Support committed to providing a replacement last December. I have waited for 4 months now and every time I follow up on this, they say there is no replacement unit available. This sounds frankly ridiculous given they are selling new units on their website globally without issue. Also, I have just lost 4 months of my warranty period and counting. In the meantime, I am stuck without a sous vide unit despite paying the premium for a Pro unit (which by the way has broken down and been replaced a number of times now, each time for a different reason). It is clear they can and should do something about this, but they aren’t. I am surprised they are allowing this issue to persist and it goes against their reputation for good customer service.

Does anyone have a similar issue with their replacements?