# Waiting for your Anova? **URL:** \ **Category:** Anova Support\ **Created:** [December 15, 2016, 9:21pm UTC](https://community.anovaculinary.com/t/waiting-for-your-anova/3067 "2016-12-15T21:21:31Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![HunterC](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/hunterc/32/878_2.png) [@HunterC](https://community.anovaculinary.com/u/HunterC)\ **Post date:** [December 15, 2016, 9:21pm UTC](https://community.anovaculinary.com/t/waiting-for-your-anova/3067/1 "2016-12-15T21:21:31Z")
It’s stressful, It’s the holidays, you want your precision cooker. We are so sorry about the delays, and understand your frustration of not being able to give an amazing gift, or cook a spectacular meal for your family. I want to reassure you all that we are working hard to get you your device as soon as possible so that you can enjoy your holidays, cook delicious food, and share your time (and scrumptious steak) with your loved ones. Send an email to [support@anovaculinary.com](mailto:support@anovaculinary.com) if you want an order update, or have any shipping related questions. You can also check your order status here: [https://support.anovaculinary.com/hc/en-us/articles/217210126-Anova-Holiday-2016-Shipping-Schedule](https://support.anovaculinary.com/hc/en-us/articles/217210126-Anova-Holiday-2016-Shipping-Schedule) In the meantime, take a minute. Inhale. Exhale. Think of the people you love the most, and we will think of you 🙂 Also check out these posts related to this topic: [Will I Ever Receive my Sous Vide?](http://community.anovaculinary.com/t/will-i-ever-receive-my-sous-vide/2939/49) and [Delivery Estimates on Confirmation Email](http://community.anovaculinary.com/t/anova-terrible-at-keeping-its-delivery-estimate-on-confirmation-email/2766/46) ---
**Author:** ![HunterC](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/hunterc/32/878_2.png) [@HunterC](https://community.anovaculinary.com/u/HunterC)\ **Post date:** [December 15, 2016, 9:21pm UTC](https://community.anovaculinary.com/t/waiting-for-your-anova/3067/2 "2016-12-15T21:21:52Z")
Pinned globally on December 15, 2016, 9:21pm UTC ---
**Author:** ![Gabdav](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/gabdav/32/223_2.png) [@Gabdav](https://community.anovaculinary.com/u/Gabdav)\ **Post date:** [December 16, 2016, 8:10pm UTC](https://community.anovaculinary.com/t/waiting-for-your-anova/3067/3 "2016-12-16T20:10:08Z")
I ordered Anova precision cookers as Christmas gifts. Yesterday, I received a tracking link that indicated they may not arrive until the 26th, but to my very happy surprise, they came today! Thanks Anova for saving me from being the Christmas gift Scrooge! Great service and communication. ---
**Author:** ![Mark1](https://avatars.discourse-cdn.com/v4/letter/m/e0b2c6/32.png) [@Mark1](https://community.anovaculinary.com/u/Mark1)\ **Post date:** [December 19, 2016, 10:47pm UTC](https://community.anovaculinary.com/t/waiting-for-your-anova/3067/4 "2016-12-19T22:47:11Z")
Mine arrived yesterday after a months wait, the communication has been A1. Thanks again Anova, my first cook was dinner last night of chicken breast then a quick deep fry for the best Southern fried chicken ever. It was so yummy and I’m having left overs for lunch today. ---
**Author:** ![medic92](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/medic92/32/260_2.png) [@medic92](https://community.anovaculinary.com/u/medic92)\ **Post date:** [December 22, 2016, 9:29pm UTC](https://community.anovaculinary.com/t/waiting-for-your-anova/3067/5 "2016-12-22T21:29:36Z")
I ordered mine on Monday and it showed up today. UPS teased me by driving by the house three times today before he stopped though. ---
**Author:** ![Mir16](https://avatars.discourse-cdn.com/v4/letter/m/aca169/32.png) [@Mir16](https://community.anovaculinary.com/u/Mir16)\ **Post date:** [December 24, 2016, 12:15pm UTC](https://community.anovaculinary.com/t/waiting-for-your-anova/3067/6 "2016-12-24T12:15:43Z")
I ordered my Anova as a Christmas gift in late November - it has been delayed and I was promised it would arrive by 23rd of December at the latest. Here we are on Christmas Eve and no delivery in sight. I am appalled. Awful customer service. No apology and it it unacceptable to have to guess when a Christmas present bought back in NOVEMBER will arrive. If I had known I would have spent my money elsewhere. I will not be recommending your product. Shambolic and awfully disappointing experience. ---
**Author:** ![medic92](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/medic92/32/260_2.png) [@medic92](https://community.anovaculinary.com/u/medic92)\ **Post date:** [December 24, 2016, 7:52pm UTC](https://community.anovaculinary.com/t/waiting-for-your-anova/3067/7 "2016-12-24T19:52:26Z")
Did you order direct from Anova? I ordered mine through [Target.com](http://Target.com) on Monday and received it Thursday. ---
**Author:** ![Mir16](https://avatars.discourse-cdn.com/v4/letter/m/aca169/32.png) [@Mir16](https://community.anovaculinary.com/u/Mir16)\ **Post date:** [December 24, 2016, 8:04pm UTC](https://community.anovaculinary.com/t/waiting-for-your-anova/3067/8 "2016-12-24T20:04:56Z")
Yes I ordered direct with Anova. Will not be repeating… ---
**Author:** ![HunterC](https://sea2.discourse-cdn.com/flex016/user_avatar/community.anovaculinary.com/hunterc/32/878_2.png) [@HunterC](https://community.anovaculinary.com/u/HunterC)\ **Post date:** [December 25, 2016, 1:15am UTC](https://community.anovaculinary.com/t/waiting-for-your-anova/3067/9 "2016-12-25T01:15:50Z")
Hi all, just a quick update: We are currently working on solutions for all those affected by the shipping delays. We will be sending out an email shortly with more information, so keep your eye out. Everything is most likely already shipping or in the worst case still processing, but out for shipping tomorrow. So sorry again for how frustrating this situation has been. I will do my best to keep you all updated. I hope you all have a good Christmas eve and Happy Holidays. ---
**Author:** ![MartinFigura](https://avatars.discourse-cdn.com/v4/letter/m/439d5e/32.png) [@MartinFigura](https://community.anovaculinary.com/u/MartinFigura)\ **Post date:** [February 9, 2021, 6:42am UTC](https://community.anovaculinary.com/t/waiting-for-your-anova/3067/10 "2021-02-09T06:42:29Z")
There is the matter of payment being taken five months ago in mid September. It is usual for sellers to take payment on delivery, or at least close to it. You have had my money for nearly five months now, so you can imagine I am a little nervous. I very much want this oven, but I have to say I am very unimpressed. Do you not think you should make some sort of compensation to customer and refund payments until delivery is certain? A smiley emoji in the subject heading doesn’t really cut it. I have spent a fair amount of money on your products - future custom is very much dependant on how this matter is dealt with.